Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Mario,Thank you for your feedback. We regret that the cleanliness of your stay did not meet expectations, as we strive to provide a comfortable and well-maintained environment for all our guests. Please know that we are actively working with our housekeeping team to address these concerns and ensure higher standards. We appreciate your input, as it helps us identify areas for improvement. We hope to welcome you back and provide an enhanced experience.Sincerely,Hotel Management 

Business response:

Thank you 

Business response:

Dear Jose,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered, including the stained towel and the food in the elevator. This is not the standard of service we aim to provide, and we understand how disappointing this must have been. We also regret that your room was not cleaned during your stay. Your comments will be shared with our housekeeping team to ensure improvements. We appreciate your feedback and hope you will consider staying with us again for a better experience i... read more

Business response:

Dear Rafael,We’re glad that your stay was satisfactory overall. We appreciate your feedback, and we’ll take it into consideration as we continue to improve the experience for all guests, whether local or visiting. Thank you once more for allowing us to be of service. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Robbie,Thank you for sharing your positive experience at Extended Stay America. We are delighted to hear that check-in was smooth and that you found the room and bathroom to your standards. Your mention of our convenient location is greatly appreciated, and it’s wonderful to know you felt comfortable during your stay. We look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Management 

Business response:

Dear Charles, Thank you for your feedback and for your patience during the check-in process. We’re glad to hear our staff made a positive impression, though we apologize for the delay caused by a technical glitch. We’re actively working to improve our systems to prevent such issues in the future, as we know efficiency is key to a great guest experience. Your understanding is greatly appreciated, and we look forward to welcoming you back to Extended Stay America for a smoother stay.Sincerely,Hotel Management 

Business response:

Dear Elizabeth, Thank you for the feedback. We are delighted that you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We hope to serve you again in the future.Sincerely,Hotel Management