Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Gilmar,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Jonathan,Although we didn’t meet your expectations, we’re glad to know that the kitchenette was a part of your stay. We strive to offer convenient amenities to make your experience more comfortable. If there’s anything specific you would have liked to see in the kitchenette, we’d love to hear your suggestions for improving future stays. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management