Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest,We’re delighted that your check-in process went smoothly and that you were able to access your room earlier than usual. However, we sincerely apologize for the lack of housekeeping services you encountered. We understand how important this is for a comfortable stay, and we will address this with our team to ensure that our staffing levels meet our guests’ needs. We’re also sorry about the complimentary breakfast and the issues with the laundry facilities and amenities. Your feedback is invaluable, and we will work... read more

Business response:

Dear John, Thank you for sharing your positive experience with Extended Stay America. We are delighted to know that you had a great time here and were pleased with everything offered. Your compliments on the staff's serviceare joyfully shared with the team, and we hope you return to another great stay with us!Sincerely,Hotel Management 

Business response:

Dear Ryan, Thank you for reviewing your stay with us. We were sorry to learn that your experience was not as pleasant as expected. We understand how disruptive the fire alarm and the condition of the room may have been, and we apologize for any inconvenience this caused during your visit. Your comments are valuable, and we will share them with our team to help improve our guests' experiences moving forward. Your satisfaction is important to us, and we eagerly look forward to the opportunity to serve you better next time.Sinc... read more

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Hi Misty,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring ... read more

Business response:

Thank you for choosing Extended Stay America Premier Pueblo. As a new hotel, we value all of the feedback! We look forward to seeing you again soon! 

Business response:

Dear Norberto, Thank you for sharing your feedback with us. We appreciate your candid comments about your recent stay. While we are glad you found our location convenient for a short visit, we sincerely apologize for the noise and overall discomfort you experienced. We strive to create a welcoming and comfortable environment for our guests, and it is disappointing to learn that we fell short in this regard. Your feedback is essential for us to improve, and we hope to have the opportunity to provide you with a more enjoyable ... read more