Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Janelle, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Heath, Thank you for choosing Extended Stay America! We’re glad our convenient location added to your experience, making it easy for you to explore the area. We look forward to welcoming you back and ensuring you have another enjoyable stay with us. Safe travels.Sincerely,Hotel Management 

Business response:

Dear Marilyn, Thank you for sharing your thoughts about your recent stay. We are pleased you enjoyed your time with us overall. We aim to provide every guest with an excellent visit; therefore, we apologize if your stay was not exceptional. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear EmilyAnne, Thank you for your feedback. We appreciate your honesty and are glad that our location was suitable for your last-minute accommodations. However, we sincerely apologize for the condition of the towels you encountered. Cleanliness and comfort are important to us, and we will address this issue with our housekeeping team to ensure improvements. Your comments are invaluable, and we hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management