Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Robert, Thank you for sharing your experience. We sincerely apologize that the room did not meet your expectations, especially regarding cleanliness and the condition of the shower. We understand how important a fresh and welcoming environment is and are disappointed to hear about the unpleasant smell. Your feedback is being taken seriously and will be shared with the team to ensure improvements. We appreciate your insights and hope you will give us another chance to provide a better experience in the future.Sincerely,H... read more

Business response:

Dear Cassandra, We are pleased that you have selected Extended Stay America for your accommodation needs. It is our foremost goal to provide a genuine home away from home experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts and look forward to the opportunity to welcome you back in the near future.Sincerely,Hotel Management 

Business response:

Dear Anatol, We're delighted to hear you had a good experience! Your willingness to return and recommend us to others means a lot. We look forward to welcoming you back to Extended Stay America soon for another great stay.Sincerely,Hotel Management 

Business response:

Dear Jesus,Thank you for your feedback and for choosing Extended Stay America. We apologize for the inconvenience with the elevator and appreciate your understanding. We are always working to improve our guest experience and hope to welcome you back soon for a smoother stay.Sincerely,Hotel Management