Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Christina, Thank you for sharing your feedback. We regret that your experience did not meet expectations, particularly regarding the availability of amenities and staff assistance. Please accept our apologies for any inconvenience this caused. Your comments have been shared with our team to ensure improvements are made. We truly value your input and hope you will consider staying with us again in the future so we can provide you with a more seamless experience.Sincerely,Hotel Management 

Business response:

Dear Phylis,We apologize for the noise disturbances that disrupted your stay. We understand the importance of a peaceful environment and regret falling short of your expectations. Please know that our front desk is available to assist in making the most of your stay for any future visits. We encourage guests to reach out to us directly so that we can promptly address and resolve any issues. Your comfort and relaxation are our priority. Thank you for your feedback. We hope you will give us another chance to demonstrate the ex... read more

Business response:

Dear Lynn, We are thrilled to read about your stay and how much you enjoyed our immaculate room and its flooring! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review of Fredericksburg; we look forward to hosting you again on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Robert,Thank you for taking the time to provide your feedback. We use input like yours to identify areas in need of improvement. We do have dishes available at the font desk with no extra charge in case you will be in need of it on your future stay(s). We don't keep the dishes in the room so we can make sure they are cleaned/sanitized. We also provide coffee makers and coffee for the room upon request. 

Business response:

Dear Lori, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We value your business and would love the opportunity to exceed your expectations and give you the excep... read more