This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we got the room it was ok. There was a terrible smell on the hallway. It was a bag of food sat outside of someone's room and it stayed there until it started stinking. The smell requed for days. The sheets were not changed and we were there for 5 days.
Business response:
Dear Guest, We apologize for the unacceptable conditions you experienced during your 5-day stay with us. We're deeply sorry for the issues you encountered. Our housekeeping team is included in the discussion and asked to review the areas required for basic cleanliness and hygiene. We understand these concerns significantly impacted your stay and fell far short of your expectations. We want to assure you that we're taking immediate action to address these problems. Please return, and we hope to have the opportunity to serve y... read more
great room quite and comfortable
Business response:
Dear Daphne,Thank you for the fantastic review of Extended Stay America. We're pleased to know you found the room quiet and comfortable. It means a lot to us that you could relax and enjoy your stay. We work hard to maintain a peaceful environment, and your comments let us know we're on the right track. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
Upon arriving at the property for check in i was informed that there is a $100 deposit required. There was no mention of this in the ad or the post reservation email from the hotel. Strike 1 ... In addition, the listing of the property states that the hotel provides free breakfast but that is not available at this location. Strike 2 ....
Business response:
Dear Howard,We’re sorry your arrival was met with surprises regarding the deposit and breakfast. The deposit policy is noted on our website, but we understand how frustrating it can be when this information isn’t clear through third-party listings. We also regret that the breakfast offering did not match what you expected. These details matter, and we’ll continue working to ensure they’re communicated more transparently. We hope you will give us a second chance to deliver the type of experience you should always expect from ... read more
Business response:
We appreciate your business and glad to hear you had a wonderful stay with us. We hope to see you again soon in the future.
Large bedroom , comfortable beds full size kitchen Clean bathroom Available for breakfast apples, instant oatmeal, coffee
Business response:
Crucelina, it's wonderful to hear you found the bedrooms at Extended Stay America Premier Suites - Boise - Meridian to be spacious and the beds comfortable. We're glad you enjoyed the utility of the full-sized kitchen and appreciated our neat and well-maintained bathroom. Also, we're delighted that our breakfast offerings met your expectations. We certainly look forward to welcoming you back.
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 4.3 star rating with 748,982 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.