Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Sandra, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disappointment with the television channels and, most importantly, the disturbances you outlined about the room. We assure you we do everything possible to discourage the entrance of insects to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will a... read more

Business response:

Dear Olga, Thank you for your feedback. We understand how important a smooth check-in is and appreciate your patience. Our team strives to provide attentive service, and we regret any delay you experienced. Guest satisfaction is always a priority, and we value your insights as we continue to enhance the overall experience. We hope to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Hi Brandon, thank you for your feedback and staying with us, please come see us again.