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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The roach found in the room. The shower stopper is broken. The guest on the 3rd floor is noisy
Business response:
Dear Tara, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not to your satisfaction. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, demonstrating our commitment to exceptional hospitality. Sincerely, Hotel Management
The property was clean until my last night I discovered a roach in the bathroom. The dam guest were loud as Hell. I couldn’t sleep until the kids were gone during the day. The television and sound system is so loud I want a refund for the last night. It’s 2:31am and I can’t sleep because of the noise. Management is aware of the situation but can’t do anything about it because of the laws
Business response:
Dear Tara, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you de... read more
It was not clean. It smells Like smoke . It was just poor overall
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Smoking is never allowed on the hotel premises. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Manageme... read more
I ended up not even staying. We walked in the room and the place stunk like smoke and was outdated and unclean. The clientel made it feel very unsafe. We walked in and then walked back out and explained to the person at the desk that we werent staying and why.
Business response:
Dear Guest, Thank you for taking the time to share your review. We take your concerns very seriously, particularly regarding the cleanliness and safety, as these are our essential priorities. We also apologize for any discomfort caused by the condition of the property. Please know that your comments have been shared with the appropriate teams and used as an opportunity to improve our guest experience. We hope you will consider giving us another chance to provide you with the quality experience we strive for. Sincerely, Hotel... read more
The property was in area which was
Business response:
Dear Guest, Thank you for sharing your review. Our guests’ security and safety are of utmost importance to us; therefore, it was discouraging to learn about your experience with the surrounding areas. Unfortunately, the public area and the environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope to welcome you again in the future. Sincerely, Hotel ... read more
This room was unlivable. It was filthy the bed flipped over and the door looked like it had been kicked in. We could not stay here. When we talked to the staff they said they completely understood and offered us a refund
Business response:
Dear Guest, We're sorry that your room was in unacceptable condition, and we apologize for the distress and inconvenience this caused. This is not the impression we want our guests to leave with. We appreciate you bringing this to our attention and will look into the matter thoroughly and take necessary steps to prevent such incidents. Your satisfaction and safety are our top priorities. We hope to have another opportunity to welcome you back for a much-enhanced stay. Sincerely, HotelManagement
Hotel looks shabby. The guest above me was very noisy and had a dog that barked all night. Some type of alarm went off at 3:15 in the morning too. I got almost zero sleep staying here.
Business response:
Dear Guest, Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise from the neighboring guest with his pet. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you. Our front desk team is always here to assist you. Considering this a rare incident, please allow us ano... read more
Dirty Room was dirty, clogged bath drain, hairs everywhere and the whole 2nd floor smelled like weed.
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. W... read more
The window was broke. The doors locks were broke. The room stunk. My stay lasted
Business response:
Dear Guest, Thank you for your feedback. Please accept our sincere apologies for the security issues you had during your stay. We are truly sorry to hear this happened to you during your time with us. Safety and security are our first and foremost concern. Our housekeeping team is reviewing your room's condition and will take action as soon as possible. Thank you for bringing these concerns to our attention. Please consider giving us another chance to provide you with a more pleasant and memorable stay. Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,834 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.