Extended Stay America - Tacoma - Fife

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Larry, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for your disappointment with the in-suite amenities and for the not meeting your expectations with our grab-and-go breakfast. Please know our guest often carry their personal amenities like a hairdryer, but all these items are kept at the front desk and are always available on request. We will also share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have another chance to redeem ourselves in near f... read more

Business response:

Keith, thank you for taking the time to review your experience at Extended Stay America. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your recommendation is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Douglas, thank you for being our guest. We apologize for our associates didn’t welcome you with the warmth you were expecting. Our team has been instructed to take good care of our guests’ going ahead. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're sorry for the smoke smell you experienced while you were here and for the inconvenience you had due to the HVAC unit in your room. Please be assured that we have discussed your feedback with the concerned teams to fix the problems you mentioned. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Bryan, thank you for staying once again at Extended Stay America. One of our main goals is providing guests with a memorable experience so they will think of us when returning to the area. We are delighted that when you are in Tacoma you consider us home. We appreciate you taking the time to leave a review and we look forward to your next visit! Sincerely, Hotel Management