Extended Stay America - Tampa - Airport - Memorial Hwy.

Business response:

Dear Ana Cecilia, Thank you for your feedback. We're delighted to read everything went well during your stay at Extended Stay America. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management 

Business response:

Dear Courtney, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations, specifically including the strong fragrance in the guest room. We have duly noted your specific feedback about our location. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. S... read more

Business response:

Dear Raul, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. Your feedback is important to us, and we take it seriously. We are actively addressing the concerns you raised with our team to ensure improvements are made. We appreciate your understanding and regret any inconvenience caused.Sincerely,Hotel Management 

Business response:

Dear Ruth, We're delighted to hear that you chose to stay at Extended Stay America during your visits to Tampa! However, we apologize for any inconvenience regarding breakfast. Your loyalty and positive feedback mean a lot to us. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Mark, We sincerely apologize for the disappointing experience you encountered during your stay. Maintaining a well-kept and comfortable environment for our guests is of utmost importance to us, and we regret any shortcomings in meeting your expectations. Your feedback regarding the maintenance issues in the building will be addressed with our maintenance team to ensure improvements are made. Additionally, we apologize for the lack of kitchen amenities and coffee maker. Please accept our sincere apologies for any inconve... read more

Business response:

Dear Gisel, We sincerely regret any inconvenience caused by maintenance issues during your stay. Ensuring the comfort and satisfaction of our guests is our top priority, and we apologize for falling short in this regard. We are actively working to rectify any maintenance deficiencies to uphold our standards of excellence. We appreciate your understanding and patience, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable experience. Thank you for bringing this to our attention.Sincere... read more