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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Roaches was in my room and all over the bathroom, tv remote would not work as well as lights
Business response:
Dear Zhanea, We are sorry we did not meet your expectations during your visit. Please know that we take measures to prevent the entrance of outside insects. However, we will speak to our pest control provider to ensure they do everything possible to avoid future issues. Additionally, we will address the problem of the lights and remote needing to be fixed with the appropriate individual. We appreciate your patience and apologize for any inconvenience caused.Sincerely,Hotel Management
Just No. No hot water, stains all over the floors, broken furniture. I didn’t expect much from this hotel, but minimally hot water. I would like a refund, as not having access to hot water is unacceptable and unsanitary.
Business response:
Dear Katelynn, Thank you for staying with us and sharing your valuable feedback. We sincerely apologize for failing to provide you with the seamless stay you should always expect from us. The maintenance issues you experienced are unacceptable and not representative of our service standards. Thank you for bringing this to our attention so we can address them appropriately. While we know this visit did not meet your expectations and ours, we hope you will allow us to make it up to you and welcome you back next time your trave... read more
Stains on sheets, stains in bathroom on cabinets, stains on ceiling, old tobacco shavings next to tv, lots of trash under bed, old dried candy stuck on couch, dog food kibble bits left in closet, super dusty and hair everywhere, small dead spiders in bed sheets. I checked in, got to room, surveyed the room for maybe 10 mins, and immediately went online to find another place nearby. Packed up the car and didn’t even tell front desk we left. Absolutely disgusting experience.
Business response:
Dear Joel, We apologize for any disappointment during your stay. Our housekeeping team will address the cleanliness issues to prevent future lapses. Providing a clean and comfortable environment is our top priority. We hope to provide a better experience in the future.Sincerely,Hotel Management
Muy mal intentaron estafarme querían cobrarme 2 noches mas
Business response:
Dear Danna, We apologize for any confusion or inconvenience regarding the billing issue you experienced during your stay. We assure you that it was not our intention to scam you. Our team would like to investigate this matter further to understand what happened and resolve it promptly. Please reach out to us at the hotel with your booking details so we can address this situation and ensure your concerns are adequately addressed. We appreciate your feedback and apologize for any inconvenience caused.Sincerely,Hotel Management
No toilet paper Restroom Dirty Pull out sofa extremely nasty Will not recommend ever
Business response:
Dear Robert, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
The Staff was so great!!!! We had a non smoking room and it still smelled like smoke. The hotel is very outdated and needs some TLC. Tiles were falling off the wall in the room. There were also baby waterbugs in the bathroom.
Business response:
Dear Zarida, Thank you for reviewing our hotel. While we are pleased that you loved the hospitable service from our staff, we are sorry we missed meeting some of your expectations and the difficulties you experienced. We want our guests to have a better impression than this. Hence, your comments have been discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
Staff very friendly, helpfull. Out dated hotel. Dirty. The whole place needs alot of soap and water.
Business response:
Dear John, Thank you for choosing us. We are glad you were pleased with our friendly staff. However, we are sorry for not meeting your expectations with the cleanliness of the hotel. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret missing the places you mentioned. In response to your feedback, we will instruct our team to follow up and improve. We encourage you to try us again, and we are confident you will enjoy your next trip.Sincerely,Hotel Management
Staff was great and very accommodating. Hallways and room smelled like smoke (Even though I was in a nonsmoking room). Tiles in the room were falling off and there were baby water bugs in room as well. This hotel needs some TLC!!!
Business response:
Dear Zarida, Thank you for choosing us. We are glad you had some great encounters with our staff. However, we are sorry for not meeting your expectations. We realize the importance of first impressions; fresh, clean accommodations must set the tone for a great stay. We apologize for any oversights in this during your time with us, and our housekeeping team is working to address the same on a priority basis. Although we have designated places for smoking, we regret the disappointment felt by the smell. We will follow up on yo... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,444 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.