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Extra Space Storage
- Self Storage
- Dumfries, VA
About this business
Location details
16780 Richmond Hwy, Dumfries, VA, 22026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Very professional. Very nice.
Business response:
We appreciate you taking the time to leave a review, Paula! We're honored to have you with us at Extra Space Storage.
The manager Stephanie is the rude, disrespectful she hangs the phone up and yells at customers. I tried to get a rate adj and informed Stephanie that I had been trying to reach someone at the store for a few days and no response. I only got a reply after the dead line for adj past and I informed her. She was extremely dismissive and condescending. Does not represent the core values of extraspace and their promises of exceptional customer service
Business response:
Your feedback is important to us. We apologize for the experience you had with Stephanie. Please feel free to reach out to us at (703) 221-4567 to discuss this further.
Dealing with storage space can be super stressful so I’m glad I found this place. The staff are always super friendly and chatty, and give excellent service, don’t bother going anywhere else!
Business response:
Thank you, Taffy, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure, and professional storage solution in your neighborhood. If you ever need anything, feel free to stop by!
Dealing with storage space can be super stressful so I’m so glad I found this place. The staff are always super friendly and chatty, and give excellent service, don’t bother going anywhere else!
Business response:
Thank you, Taffy. We're thrilled you had a positive experience at Extra Space Storage. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,153 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.