Extra Space Storage

Celeste D 

on BBB

2 years ago

I pre-paid for a year to avoid a rate increase. When I scheduled my move out the told me they can only refund full months so I am stuck paying for 3 weeks after I leave. They can rent that space and be collecting twice !! That is very dishonest. 

Carly H 

on BBB

2 years ago

Walked in to the office in ********** asked questions paid a bill and then asked how to get out of a contract with them. The "manager" at least claims to be gave me false information as I had 2 spaces. I asked about the larger space and when the next time I would be charged is. He/She told me it would be the 8th of August and if I move out by the 7th I have until the 28th for the smaller unit. I proceeded then to move everything out of the larger space and felt relief for being helped. On the 8th of August and 9th of August ... read more

Karree L 

on BBB

2 years ago

Extra space storage franchise. **** ********., *****, **. Does not honor web advertisement.They choose to log that you have signed your lease in store. Instead of on the web.I had 11 units. Excellent customer.. highly successful business woman can see between the lines that $111 was going somewhere but most definitely not in my benefit.I called Headquarters talk to ******* about ******, who runs that particular franchise. Someone is to be coming in contact with me in the next 48 hours.Since Im great friends, with consumer pr... read more

Sherry A 

on BBB

2 years ago

Longtime customer here. My ********************** unit rental went from $98 to $178 without notice or consent. I am 65 and living on a very fixed income. There is no loyalty or appreciation for their customers. And now I have to find another place and move everything by myself so I can get my prorated refund as soon as possible to pay for the new place which, by the way, is the same size unit for $106. Seriously, shame on these ghouls. Im urging everybody to take their business elsewhere. The disruption to my life at this pa... read more

David M 

on BBB

2 years ago

Deceptive business practices are used by Extra Space Storage. I rented a covered outdoor storage space for my vehicle at their *********-************************ location in ******. No mention was made of the $60/month rate being promotional. Three months later they supposedly sent a notice of rate increase to $120/month. I did not receive this notice. When I contacted the manager of the facility he said I should take it up with the post office. I asked why they dont use communication with verifiable receipt method like a tr... read more

Shawn E 

on BBB

2 years ago

I rented a storage space with ExtraSpace Storage at ******************** ******* **********. The monthly rate was $286/month. At the one-year ***** I received a notice in the mail that reads: "Thanks for choosing extra space storage to keep your belongings, safe! As a month to month rental provider, our rates are reviewed and adjusted depending on current market conditions. As a result, we are writing to let you know that effective 06/25/2023, your monthly rate for unit number eight will increase to $386.00.""In case you cho... read more

Michael P 

on BBB

2 years ago

Beware of Life Storage's Unfair Rate Hikes and Lack of Transparency I recently had a disappointing experience with Life Storage and feel compelled to share my thoughts to warn potential renters. Initially, my experience with them was satisfactory (great rate, clean facility, easy access) however, a few months into renting a storage unit, they abruptly and significantly raised my rates. When I inquired about the rate increase, I was shocked to discover that Life Storage has the contractual ability to raise rates at any time, ... read more

Darren R 

on BBB

2 years ago

STAY AWAY FROM THIS COMPANY!! THEY ARE A BAIT AND SWITCH COMPANY WITH NO REMORSE, AT ALL!! I rented a unit at this place on Route 9 in ******* Park, **. Contract began March 2023. Paid my bills on time, still do. Spent very little time there since. Maybe two visits after paying men to move my belongings into the ************ contents.Now they have sent my bill for July 2023. They are jacking me up 25%, yes 25%, for no reason at ALL!!! I call this a bait and switch, I call it immoral and disgusting and i am being nice because... read more

Egill G 

on BBB

2 years ago

BE VERY CAREFUL OF THIS COMPANY.EXTRA SPACE WILL SIGN YOU UP AT ONE ***** AND THEN 3 MONTHS LATER RAISE THE ***** BY 50%. EXTRA SPACE DOES THIS DELIBERATELY AND CONVENIENTLY LEAVES OUT THAT THESE LEASES ARE MONTH TO MONTH AND THAT THEY CAN RAISE THE *****S AT ANY TIME AT RANDOM. THE LANGUAGE IS SO VAGUE ON THE CONTRACT THAT IT'S EASILY MISSED AND THEY MAKE SURE THEIR STAFF DOES NOT TELL YOU ABOUT THIS.