Extra Space Storage

Judi S. 

on Yelp

14 years ago

When a family tragedy required me to find a storage space ASAP, I looked to this location of Extra Space Storage because it was close to home, clean, secure and open to its customers until 10PM. My interactions with the manager have been nothing but professional. I made my reservation on line and when I called to confirm, she was careful not to have me charged until I actually needed to use the space. At the office while my paperwork was being prepared, I could see the monitors from the security cameras stationed all ove... read more

Rolando P. 

on Yelp

15 years ago

Moving and needed a place to store some boxes and furniture in my transition. Storage places in and around Irvine about $120+ per month for a 10x10. Extra Storage in Santa Ana came in at $82+9(insurance)=$91. I have homeowners insurance but did not have a copy with me so I have to pay $9 for 1 month, no problem, but was surprised about it. I will drop by the office to give them a copy of my homeowners insurance. So make sure to bring a copy of your homeowners insurance policy so you do not have to pay the extra $9 per mont... read more

brian s. 

on Yelp

9 months ago

Staff was unhelpful and very blan like i was bothering them while getting a key. Homeless were all around on bikes going into units to do god knows what. Place gets really busy all day. Not your typical "storage" facility 

Ghadeer A. 

on Yelp

2 years ago

This place is a joke! They lack responsibility & security. We have been renting for a while and there has been multiple break ins and BURGLARIES in this storage unit, and we did not know of the break ins until it was us today. (3/30/2023). We have left very valuable thing we have in this storage unit in hopes of keeping them safe. And since December there has been 5 break ins and burglaries that no one bothered to inform us about in order to either stop renting or taking out valuables out of this irresponsible and dangerous ... read more

Arielle H. 

on Yelp

3 years ago

My mother rented a storage unit from this place and they PROMISED in their agreement that her items would be safe from the elements and from pests. When we went to the unit to move her stuff out, there was water damage on the door INSIDE the unit as well as RAT POOP AND CHEWING DAMAGE everywhere. She was visibly upset and lost her beautiful antique furniture due to the rats gnawing through the wood, and when she notified the staff, they made her sign a paper that she would not sue, IF they gave her the money back for the ren... read more

Atakan T. 

on Yelp

4 years ago

Expensive rent, and will get higher, full of rats I see rats everyday in my unit, the rats dirty everything and damage the items I have. they also changed the gate hours from 10pm to 8pm. There isn't much reason left to stay here. 

Shirley M. 

on Yelp

5 years ago

I recently got some stuff stolen from this storage, I had been with them for a year now, it wasnt only me other people as well, and unfortunately I was talking to a man today, I had approached him first because he was waiting for someone to respond at the office, but its sunday they arent opened today. So I was talking to the man, and he told me and my spouse about his storage broken into as well about 2 weeks ago, so im very upset because to me it seem that they dont care, and the police cant do much for what they said to u... read more

Samantha P. 

on Yelp

5 years ago

I've only been renting a unit since December and all my stuff has been stolen. I've only been by a few times so I have no idea when it was all taken but supposedly they do "daily" lock checks. I will say the customer service is amazing and if I was rating just that I would give 5 stars. But considering all of my items are now gone I can't possibly give a good rating. While they have surveillance this gives me zero confidence that they actually monitor the lockers which is unfortunate as everything else seemed just fine about... read more

Dave E. 

on Yelp

5 years ago

I have been with this company for ten years and never asked about increases and now things have gotten a little tough for me I called asked to talk to someone who might be able to help me they could not be bothered after I recommended a lot of my friends to rent from them it's sad to be with someone for ten years and they tell that's your problem so I'm going to move out and telling all my friends to move out to I will never rent from this company again