Extra Space Storage

4.8

Self Storage
Henderson, NV

About this business

Consumer Services Self Storage

Location details

1051 Stephanie Pl, Henderson, NV, 89014, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.81,601 reviews

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Aaron B.

10 years ago

Fantastic customer service from Chad at Extra Space Storage. Easy terms. Got me in and out in 10 minutes. Great place to store your stuff.

Lucy T.

10 years ago

Clean and easy to get in and out. Jerry was very courteous and professional.

Cindy L.

11 years ago

We had a few problems with all the paperwork we needed to rent a space for our trailer, but after phone calls & trips home, we got it all done. Staff was always very helpful and friendly. It was a very good price for exactly what we wanted.

J M.

11 years ago

I staff was very helpful. They helped me with my needs. The prices are for my RV storage are great. A special thank you to James...

Jerome D.

11 years ago

Sign up and in went well. I think the price is reasonable. I had enough room to get into my space. We'll see how things go when I go back for the first time to take it (60' of truck and travel trailer. jjd Captain Major Airline

C L.

13 years ago

Well I have been a customer there for almost two years. The up side is the staff is friendly and courteous, payments are easy online or can do the auto-debit for no extra fee . The down side is that the rates have been raised three times in less than two years. Also, the outside units get very dusty inside. So, I decided due to higher cost and the condition of my belongings I will be moving into an indoor unit and down-sizing. Helpful hint. to save money secure a unit online for the Internet special. They also require now t... read more

Michael C.

a year ago

This place has been a scam from the start. They had inflated rates due to "demand" when I signed up. But now their rates are substantially lower and yet of course they would never offer any kind of discount to loyal customers. I'll move out to another facility for half the cost. A burden they assume most won't undergo which is why they never return your call to see about lowering your rate. Then there payment processing always seems to not work as others have stated. I think they do this on purpose to accrue a late fee becau... read more

Business response:

Your feedback is very important to our team, Michael. We're sorry to hear you're unhappy with your experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We'd love the chance to speak with you again about your rate and the payment processing error. Please call us at 888-storage so we can assist.

Eric M.

a year ago

3 months after signing the contract, they sent a letter saying they were raising my rate over 70%. So you'll get about 4 months and then need to look elsewhere. Classic bait and switch.

Business response:

Hi Eric, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!

Leo K.

2 years ago

As i stated on google if they would've contacted back as fast after my text as they did when I made the reservation all the aggravation would be gone. Just because the 24 was left off the insurance card which should read 2024. Hell, anyone knows it's a year of insurance. The items were texted on sat and went on Monday only to be told it was wrong. Yet on Sat you tried t use a scare tactic or pressure tactic saying there is only one left. Plus, the price isn't guaranteed. So it could rise the very next month. Just more BS