Extra Space Storage

Dave M. 

on Yelp

2 years ago

These folks use deceptive practices to rent space, offering good starter rates which, in my case, doubled three months later. I started at $60/month in April 2023 and got a credit card charge for $122/mo in August 2023. I did not receive 30 days notice of this change. When I inquired about the rate change And lack of notice the manager sent a copy of a notice that he claimed was sent in July, but which I did not receive. He told me to inquire with my post office. There is no tracking number so the Post Office has no wa... read more

Ron W. 

on Yelp

2 years ago

In the two years I've had my rv stored here i have had my catalytic converters stolen and at the end of April the whole rig stolen out of their secured facility. Then they had the nerve to raise my rent, when I called to complain ( full disclosure it was more yelling than complaining I was hot at the situation) I was told by the manager there was nothing he could do because it came from headquarters. Trust me your RV is safer in the street in front of your home then in this places care 

Jissel B. 

on Yelp

2 years ago

I don't recommend this place. Got my truck stolen from here after a month of placing it there. Poor security! Don't put anything that you care about in this storage! Spent weeks trying to get in touch with district manger but the on spot manage never put in communication with him. I recommend going to check on your items every week because apparently they only hold 5 months of security footage. 

Robin V. 

on Yelp

2 years ago

****RENTER'S BEWARE**** They're a bunch of liars. Jerry from Extra Space Storage  in Henderson on Stephanie St. took money from my credit card without my permission. I paid $986 for someone else's unit so it wouldn't go to auction and Jerry the manager used my card to charge their next month's rent for $370 without  my authorization. When speaking with Jerry on the phone he said they kept it on file, even though he knew I was doing someone a favor and I was not in contract with them. Then he refused to refund me the money. I... read more

Steven T. 

on Yelp

2 years ago

Unhappy with the constant raise in storage rent. I started with a $250 per month lease on a 10'x25' unit. A year and a half later, it is now $318. 

John B. 

on Yelp

3 years ago

This establishment is very dirty and the stuff are very rude. Especially Regina the assistant manager. Every time I ask her for help and or a question she never helps me. I also caught her drinking on the premises and I informed Jerry about it and seemed not to care as well 

Maani A. 

on Yelp

3 years ago

I've been having my storage here for about 6 months I recently moved out of the state, apparently I can no longer make payments online or over the phone which is inconvenient that it has to be paid in cash and because I am 6 days late I have to pay a $50 late fee and I'm also locked out of my storage. Furthermore I started paying one price and it has gone up since then. I DO NOT recommend this business please go elsewhere they have better rates and are more than happy to help if you need! 

Ken B. 

on Yelp

3 years ago

Rented an uncovered space here about a year and a half ago. Started at $57/month. Then drifted up to $74/month. I just got a notice it is increasing to $141/month. 

Ro C. 

on Yelp

5 years ago

Their security system is ineffective and they do not notify you when people are breaking into RV's. Our $100,000 rv was hotwired and driven out the weekend after they had 18 RV's broken into. If they had notified us of the break in's we would have taken the RV camping. We also had $100 in gas and $40 in propane in the rig - along with all our personal items. Store your items in the North end of the Valley - Henderson and Summerlin are theft magnets.