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Extra Space Storage
- Self Storage
- Henderson, NV
About this business
Location details
733 S Racetrack Rd, Henderson, NV, 89015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Mark gave us the best customer service possible and we are so happy we chose this company. He was thorough and explained every tiny detail of our storage rental. He showed us the best access point to take our belongings into the building, explained the locks, and showed us the unit first which helped us realize we needed more space. He made sure to give us the best possible deal and even calculated the discount so that we would know the cost upfront. Our first month is free and we aren't obligated to stay longer than a month... read more
Business response:
Hannah, thanks so much for your review. We're committed to providing excellent service and we're glad you had a positive experience renting with Mark! Give us a call at (702) 558-2300 or stop by the office if you need anything! Welcome to Extra Space Storage.
Pauline was so much help! She made me feel at home & even stayed late just for me! She made me feel like I was part of the family. I will definitely recommend this place because of her! They also have great deals too!!
This place is a rip off find somewhere where the manager isn't going to gaslight you and take advantage of you and tell you that all of a sudden there's been a price increase and you're gonna be charged triple for one month. All these storage units are ripped off, but this place is especially a big rip off. This was supposed to be a manager who told me that I didn't pay for the month of August when I did and I have the proof. And then told me magically all of a sudden there was a price increase on the fourth month when I jus... read more
Business response:
We are sorry to hear about your experience, Eileen. Please contact us at 888-786-7243 so we can review your payment records and address your concerns directly.
was robbed at 733 racetrack rd location. wiring cut above unit to gain entry This company has a bad reputation...RUN!!
Business response:
Hi Diana, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (702) 558-2300?
They have an ongoing rat problem and ruined my furniture that was barely stored there for over a month. I'm not happy with this experience
I rented a unit here for three months. Three days before I was scheduled to move out, they charged my card for a fourth month. I called immediately to tell them that I was moving out at the end of the month. Jennifer in the office told me that the only way I could get a refund for their error was to get all of my stuff out THAT DAY! I still had three days that I had already paid for. And all of their carts had beef stolen so I had to carry it all!
Please fix the exit gate .. they got rid of having to put the code in again when u exit but the gate opens towards your car when it's suppose to open outward !
Not impressed at all. Moved to town and needed a space to store things while I looked for a house. This place is near my family's house where I am staying. Was able to get a space to accommodate my stuff on the ground floor. Unfortunately there is no temperature control so the unit is hot! After 3 months I got a letter letting me know they are increasing the rent by $26 more a month "our rates are reviewed and adjusted depending on market condition changes." What the heck does that even mean? So starting in August, I'll be ... read more
Business response:
Cher, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can look into this. Can you give us a call at 888-STORAGE?
This review is for the location at 733 s racetrack Road in Henderson Nevada. We rented a storage unit here while the house was being built the price went up twice which is kind of ridiculous?? But that's not the problem at all the site manager is very unhelpful very non-customer service she seems very put off by people? when you ask her something she's incredibly put off constantly. She reminds me of somebody that absolutely hates their job but it seems like upper management doesn't realize how bad she treats her customers.... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 793 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.