Extra Space Storage - Newport News, VA

L J 

on Google

6 months ago

I am extremely disappointed with this facility! First, I paid the agreed upon price exactly one month before they raised it, but there was nothing I could do as I had moved out of the country for work. Since then they have raised the rate so many times I have lost count. After 3 years of having most all of my possessions stored here I figured I needed to check on things. I made a special trip to VA do find my unit covered in rat droppings. I am extremely angry about this disgusting discovery and to find out that the facilit... read more

Nathan S. 

on Google

a month ago

I had no idea this place not only sold storage spaces but also specialized in renting 1 bedroom apartments. Someone is living in one of the storage units next to my storage unit. It smells like feces and urine. I’ve spoken up about it and nothing is being done about it. If someone is going to be stinking up the entire storage space where I am paying a full fee, I want to pay less or have free storage. This is getting ridiculously out of hand. 

Brenda Davis 

on Google

2 months ago

Michelle was so kind and very helpful. She is an asset for your company. If I have to use a storage space again, I would choose this company as they are very professional. I would also like to comment on Abrey he was also professional and helpful. It is rare these days to find good customer service. These two deserve recognition. Thank you both for being such wonderful employees. It says a lot about you both as a person. You are appreciated. 

Rex 

on Google

5 months ago

5 stars are not good enough!!! Let’s give a 100 stars. I want to express my heartfelt appreciation for the outstanding customer service provided by Ms. Amanda and Ms. Shawna Underwood at Extra Space Storage. Their exceptional knowledge, attentiveness, down-to-earth personalities, professionalism, and respect have truly made my experience remarkable. It's a pleasure to be served by individuals who go above and beyond with such dedication. Thank you for making my storage journey a positive one! 

Cody Smith 

on Google

a year ago

Terrible customer service. Got our unit almost 6 years ago when my wife and I move here from PA. We had were told then that all the units are climate controlled and they treat for pests including rodents. A couple weeks ago we went to get a few things from the unit and wee surprised to find rat droppings all over our things. Items were chewed and destroyed by an apparent infestation of rats living in the rafters. It didn’t take us long to decide that we would be emptying the unit. As we emptied it we also found several can... read more