.png)
This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Jamaica Plain, MA
About this business
Location details
141 McBride St, Jamaica Plain, MA, 02130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I’ve been a customer with Extra Space Storage for about 2–3 years now. Overall, the facility itself is fine, but the one major issue I have is the constant price increases. My monthly rate went from $117 to $217, which is a huge jump and very difficult to afford. Because of this, I was forced to change units just to manage the cost. It’s frustrating that prices seem to increase every few months, sometimes nearly doubling. That kind of instability makes it hard to stay long-term. Aside from the pricing issues, the storage exp... read more
Business response:
Thank you for your feedback, Reginald. We understand pricing concerns impact long-term customers. Please contact us at (617) 477-8959 to discuss options.
Awesome clean space ! Jose was very knowledgeable and helpful. Gave me a tour and also made a follow up call. He didn’t mind showing me the storage rooms so that I can judge by the live size. If you’re looking for a storage facility this is the location and Jose is the person to see. There’s plenty of parking. Great location with a gas station down the street and a Planetfitness.
Business response:
Hi Tt, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jose! If you need anything, do not hesitate to reach out at 888-storage.
Jose, excellent customer service, it was very pleasant to talk to you, thank you very much for the help you gave me.
Business response:
Thank you for the excellent rating, Dora. We are glad Jose was able to provide exceptional customer service. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.
Jose has been excellent to work with, very good experience
Business response:
Hi Merrie, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jose! Please stop by the office or contact us at 888-storage if you have any questions!
Been storing over here for over two years . You need any help make sure to talk to Jose the manager.
Business response:
Thank you for the kind words, Andres. We're glad Jose was able to help! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
The manager (Jose Fernandez) was super helpful, walked us through the building and showed us how to access everything.
Business response:
Hi Edward, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jose! Please stop by the office or contact us at 888-storage if you have any questions!
Wonderful customer service! We have been to the unit many times for a few changes and they have accomodated everytime.
Business response:
Thank you for the review, Anna Santana! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out to us at 888-storage if you need anything!
Angelic was a pleasure from the start. She greeted me and explained everything in detail. She worked swiftly and efficiently. I’m so glad I chose this location. Her customer service skills are excellent. Great Job!
Business response:
Hi Brittany, thanks so much for your review! We are thrilled to hear your experience with Angelica was positive and are always here to help with your storage needs! Give us a call at (617) 477-8959 or stop by the office if you need anything!
Excellent customer service! Facility is super clean. Angie went out of her way to help me.
Business response:
Hi Barbara, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Angie reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 966 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.