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Extra Space Storage
- Self Storage
- Long Beach, CA
About this business
Location details
194 E Artesia Blvd, Long Beach, CA, 90805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Great service! Leslee is wonderful. I will miss her! Chantel is great and will do a good job in her place!
I had a great experience doing business at this location, Melody was so helpful and knowledgable about the packing products and prices. She really changed my opinion on this place for the better and went the extra mile to assist me. Very professional and fast service at this location. They have recently upgraded the facility so its safer and has cylinder locks were are a huge plus....Ask for Melody
Early at this facility is horrible. I've had my things stolen out of my unit. I'm not the only person that has had something stolen out of the unit and this is very frustrating and upsetting. I've intruders these people with my things and my jewelry and old phones were stolen out of my unit. When I went to the office to let a worker know what happened he told me to call storage to file a complaint. He gave me the number after to insurance and stated that they're not going to pay me because the pictures don't show my belongin... read more
Business response:
We sincerely apologize for falling short of your expectations and for this deeply troubling experience at our facility. We understand that theft concerns are extremely serious matters, and we recognize how frustrating and upsetting this situation must be for you, especially when you have entrusted us with your personal belongings, including your jewelry and old phones. Please contact us directly at (562) 428-6688 so we can discuss this matter immediately and work together to address your concerns properly. We want to ensure ... read more
So far an unpleasant experience. Staff unprofessional and unreasonable. I have an issue for 2 months now and can't get one person to reason this particular problem. District manager very unprofessional and rude.
Business response:
Thank you for the review, Josue. We are sorry to hear our team was not professional or reasonable to work with. We will be sure to review your feedback further internally. Give us a call at 888-storage or stop by the office if you need anything!
I was hoping to stay at this facility at least 6-8 months. But after 3 months of renting my unit I'm going to have to leave. The staff isn't the problem the rate increase is. My 10x10 unit is going up by $80! From $153 to $233. They do not have trolleys or dolly's like other Extra Space facilities.
Business response:
Hi Shawna, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Pretty good location. I think they could do better with there service in regards to late accounts we fell behind due to covid and considering we are still in a pandemic they said we had to be there in person to handle paperwork that could have easily been handled online like it had been handled.
Business response:
Thank you so much for taking the time to leave your review, Stephanie. We appreciate you taking the time to leave us your feedback. We will make sure to review your thoughts internally. Please reach out to us at 888-storage if you need anything in the future!
I won a storage at an auction. I had the invoice for it on my phone. My license had expired and i was not allowed to get my things from there losing my 109 deposit along with the $150 fron the auction. The staff on artesia . especially Michelle are rude and stuck up. While i was there i saw them treat most of the customers badly
Business response:
Kelly, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please give us a call at 888-storage so that we can speak with you further about your concerns.
BEWARE!! Will rent out from under you if you're trying to put anything in storage! Received EMAIL confirmation + spoke to the MANAGER of this location, Salvador, who said we could come in around 3pm with our registration, etc., and pay upon arrival. Just received phone call that our spot is NO LONGER AVAILABLE because they're apparently first come first serve and "someone came this morning" despite us making this reservation an hour ago.
Business response:
Hi Stacy, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Horrible service! I understand that since we are not on the lease they cannot let us in. We even updated the debit card for the automatic payments, same name and bank account just the new card. We have obviously been paying the storage lease for many years. But once we got that fixed they decided to close. Another storage office from their branch was calling them and even sent them an email, no answer or reply! Had us waiting for hours! And when the only worker had to step out to attend another customer, she had us waiting ... read more
Business response:
Hi Maria, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 919 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.