Extra Space Storage

Joshua S. 

on Yelp

a year ago

Where to begin, Andrew is a chill dude, but outside of him this place is a total poop hole. They leave the bathroom locked 24/7 and you have to chase down an employee to use the toilet. They won't let you use an electronic outlet for any reason, including charging a device. Kate and (Shauna or something) both harassed me today while I was going through my possessions at my storage unit claiming I was loitering because I was there longer than two hours. Dish I'm using the service I'm paying for!!! Piss poor staff, customer s... read more

James B. 

on Yelp

3 years ago

DO NOT USE. They locked me in at a rate of $78 and then out of nowhere I got charged $144. They said that I was not locked in at any rate and the pricing team decided it was time to raise the prices, by 90%. LOL. I would not recommend this place to my worst enemy 

Katy W. 

on Yelp

3 years ago

Total bait and switch. They started me at a rate of 70 dollars for our unit which is comparable to the storage next to them - but they were full, and then they jack the rate to 138 which is double. They did not offer any kind of solution. I would highly avoid this scam. 

Desiree D. 

on Yelp

4 years ago

This business should be investigated by the Attorney General for deceptive business practices. Just like many of the other reviews here they suddenly on month 4 increased my rent price without any notice. When I called to complain the man on the phone sounded like it was business as usual and told me rent increases were normal and happened 2 to 3 times a year. This single increase was over 30%. He said it would likely go up again in a few months. Then he claimed they post-mailed me a notice (which conveniently I didn't recei... read more

Melanie B. 

on Yelp

6 years ago

A dishonest company. In the year that I rented a unit from this location, my rental rate was increased three times. My rate doubled what I was initially paying. When going to my unit, I notice that the door would not close properly and in fact, was not capable of properly locking at all. Regardless of if my lock was in place, the door could be fully opened. When confronting this issue, I was moved to another unit and promised the unit would be fixed and that I would be given a refund for being in a faulty unit. Weeks later, ... read more

Scott J. 

on Yelp

7 years ago

The facility itself is clean and well kept, as to be expected. BUT............be sure to inquire as to exactly when and how much the monthly rate will RISE. The original price does not last long, and it goes up OFTEN! Find out exactly what you will be paying if you intent to use the unit for more than for a short term. 

William W. 

on Yelp

8 years ago

Facilities are clean, well maintained, and staff is helpful and courteous. Kudos for that. Now the reason for the 2 stars. I've used ESS for several years now. They have raised the rate at least twice a year, one year it was 3 times, EVERY YEAR. WITHOUT NOTICE!! I become aware my rate went up when I notice that they have charged my bank account a little bit more. No letter, no email, nada, zip. I've even gone into the office to make sure that all my contact information is up to date. Inspite of that they just take more and ... read more

Tina V. 

on Yelp

10 years ago

I called several different storage places to find a storage unit. Extra had the size I needed so right before close I went and put down a deposit of $22. dollars. Extra advertises that they have great security. Locked gate, camera's. What they DON'T tell you is that on top of the cost it is mandatory that you buy their insurance at a cost of $15 if your stuff is no more value than $3,000 and $45 extra for a value of up to $10,000. Needless to say after sleeping on it I found it a bit deceptive when I had specifically as... read more