Extra Space Storage

Sandra W 

on BBB

3 years ago

Christine at the Antelope,CA location was extremely helpful! The facility is clean and well maintained. They have great hours and the security at this place seams to be great. I can tell Christine enjoys her job, she had answers to all my questions and knew what was going on at this facility. She shows that she cares about the customers too. She called them by their name, that’s important to us. I would highly recommend this place. 

Kathy N 

on BBB

3 years ago

George was great. He helped us rent a storage unit. Very helpful, kind and courteous. 

Thomas M 

on BBB

3 years ago

Life Storage in Seffner Florida is the very best. 100% top notch customer service from the onsite Manager Pablo. We were scrambling to find an adequate storage facility to store our possessions in preparation for Hurricane Ian, and Pablo made this process extremely easy and accommodating. He was inundated with customers like ourselves, and maintained his excellent kind and professional attitude with all of us. This facility also is spotless clean. Thank you Pablo and Life Storage in Seffner Florida! 100% Satisfaction! You de... read more

John M 

on BBB

3 years ago

**** Johnson Ferry Marietta GA. The cleanest, smoothest run storage operation I have seen in over 25 years. 

Jeffrey D 

on BBB

a week ago

Zero stars would be more appropriate. I was just at my storage unit in ********* and the second I got out of the you can just smell the mold in the air its damp. My furniture is ruined and not replaceable as it is from the 70s. The upkeep is terrible. One of the garage doors is broken with a note saying you have to hold the button up. Enter back into the building hold the button down to close the door. Its been there for at least 2 to 3 weeks. The lawn landscape is completely overgrown. Also cant forget the constant fluctuat... read more

Monica T 

on BBB

a week ago

I originally rented through life storage they were bought out by extra space storage I believe I've been with them over 10 years. in 2023 I had two units that they increased the price by $75 for each unit without notifying me first I called to complain. Each year since 2023 it has gone up $100 last year it went up in November again by $100 however this time they chose to increase the price halfway through the year and charge me another additional $80. I am currently being asked to pay $504 for a unit that they are advertisin... read more

Emily W 

on BBB

2 weeks ago

SUE THEM - READ CAREFULLY....Make sure you READ the full contract with this company. Each location is privately owned. They all have 'different rules.' If they auctioned your things - make SURE they did what 'they were supposed to do' otherwise - sue them, and get your funds back. Don't let this filthy company use scare tactics with you. 

Karen E 

on BBB

3 weeks ago

Review of Extra Space Storage *********************************************** two major incidents within the first few weeks of renting this facility, I feel obligated to warn other customers.The most recent incident occurred today. The freight lift, which has been unreliable since I rented the unit, failed completely. Previously, the only way to make it move was for someone to physically hold the door while it ascended. Today it would not operate at all.The only luggage cart for the facility was trapped inside the elevator.... read more

Alex F 

on BBB

4 weeks ago

This location manager is ****** ?All ****************** routed right back to this location NEVER CORPORATE ?There are no district managers, as they claim ?No one returns your calls ?They overcharge & increase rent without notice ?They lie about everything ?They closed restroom hours. It's less time & work for them to clean ?During customer hours, the restrooms are partly closed =All day Saturday Sunday & after 5:30pm (INSTEAD OF 6am - 10pm CUSTOMER HOURS ?There are no trash cans?They pick up paper but do not clean, wash nor ... read more