Extra Space Storage

Jeff H. 

on Yelp

10 years ago

Great location, great pricing, and great employees. I'm currently using them for my storage needs and they were more than helpful. Their facility is brand new and very safe and easy to access from the interstate and South End. I would highly recommend using them if you need a storage place. 

Lisa M. 

on Yelp

2 years ago

This by far is the worst place I have dealt with for storage. For those of you that do not know the air conditioning has been out in half the building since May and the people that visit the units weekly and know about this have been given half off their monthly rent. When my rent was raised in June. I was there last week and the air is still out. My items were starting to mold and their is a water leak going on as well, as some items were wet. The manager wanted me to come and show him the mold. He stated heat and wat... read more

Lisa M. 

on Yelp

3 years ago

SCAM ALERT! STAY AWAY! This facility is scamming people. I have a 10x15 unit here with a pole running down the middle of it, which takes up room, so its really not 10x15 space wise. Although I am being told the reason for rate increases is do to market value on 10x15 units. The rate increases at least 2x per year and they are averaging 50%. There are people working out of the facility, although the management claims they dont know anything about it. I was there during normal office hours and the lady was working out of... read more

Murphy A. 

on Yelp

3 years ago

Everything I had was stolen, except a few paint cans and and old filing cabinet. Everything from family furniture and artwork, of monetary and sentimental value, to my childhood scrapbooks - - the things I cared about too much to risk moving for a few years. A costly lesson learned - I now have three family photos. The facility has incredibly lax security protocols, few security cameras, and conveniently deletes footage after just a brief period of time. Data storage is CHEAP, so this has to be to hide the complicity of em... read more

Claudio R. 

on Yelp

3 years ago

Terrible, we are locked out and nobody answer the calls, messages. Very bad company. Don't trust them. 

Art C. 

on Yelp

3 years ago

the good: brand new building and new units, very clean and no smells of ny kind or any bugs/insects. the bad: my unit was smaller 4x4.5 than advertised 5x5, the front door removes 4 inches and the back columns remove 6 inches. also they increase my rent from $25 to $55 in 2 years. another bad: the customer service once you become a member, it will not allow you to talk anyone live, only options is to pay or pay. You will need to call from a friends phone to talk someone live. 

Dana S. 

on Yelp

4 years ago

Rented this place sight unseen from a different state.....big mistake. We accessed the unit on a Sunday afternoon. First of all, when we arrived at the building there was NO security gate. A little unusual for an industrial area. When we finally got into the building there was a strong smell of pot. Ok....but then there was a guy going in and out of the building ( he was not moving any items in and out of storage). I assume he worked there and was possibly survaling the property. He left and came back with food and continued... read more

Jasmine G. 

on Yelp

4 years ago

I am not happy with my auto pay setup....each month I'm charged on a different day and this morning I was charged early and over the amount due. Be careful with this company. With Covid I can't afford my account being charged incorrectly. 

Curt R. 

on Yelp

5 years ago

No security for the building. If someone breaks in to the front access door they do not have an alarm system in place to notify the police nor to notify the company. Major concern and plan to move out of the facility ASAP.