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Extra Space Storage

4.8

About this business

Location details

2626 Middle Country Rd, Centereach, NY, 11720, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8628 reviews
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Chris M.'s profile image
Chris M. 
rating
7 years ago

Since the initial phone call to confirm to moving my stuff in the the whole experience has been GREAT! Friendly caring staff made the whole thing less stressfull. I will definitely use this location again and recommend it to friends family. 

Steve S.'s profile image
Steve S. 
rating
9 years ago

Great facility. Very clean inside and out. John and Sue at the front desk are extremely helpful. I highly recommend this facility, and if I'm ever in a situation where I need to store items, I would certainly use them again. 

John S.'s profile image
John S. 
rating
11 years ago

My recent experience with Extra Space Storage was outstanding. Matt was professional, helpful, and knowledgeable, and we were able to move things to a perfect unit the same day. The selection and registration process was quick and easy, and the price was lower than their competitors. Highly recommended! 

Carolyn D.'s profile image
Carolyn D. 
rating
11 years ago

I have only had the storage space for about 4 days now but moving in was very easy. The professional staff showed me exactly where I would be storing my items, checked the size, and finished all the paperwork extremely fast. He was very informative and made sure I knew what all the paper meant and exactly what I would be paying and when. Moving in was easy and I loved being able to pull right up to my unit. The facility is kept very clean. The ONLY downfall I have is that when you use your code to go in and out of the gate w... read more

Tom F.'s profile image
Tom F. 
rating
3 months ago

Place smells like fuel or car oil so your stuff will smell. There is a constant LOUD beeping sound that is excruciatingly annoying. It is not climate controlled, the unit is freezing cold during the winter so if you have plastic items or fragile items they will crack. There app is awful and often times not responsive to open the gate to get into the building. The gate has been broken numerous times and I couldn't get in after office hours which is 5pm or the gate is broken and left open for days so anyone can enter the ... read more

Business response:

Thank you for bringing this to our attention. We value your feedback and apologize for the issues you experienced. Please contact us at (631) 285-6700 to discuss your concerns further. 

Tom F.'s profile image
Tom F. 
rating
5 months ago

Place smells like fuel or car oil so your stuff will smell. There is a constant LOUD beeping sound that is excruciatingly annoying, there app is awful to use and the gate has been broken numerous times and I couldn't get in after office hours which is 5pm. The have a revolving door of idiot employees. This place is over priced, smells horrible and the units are all connected so anyone can steal your stuff on the top it's open which Makes no sense at all. Someone can climb up on the other side of there unit and slip into your... read more

Heather B.'s profile image
Heather B. 
rating
a year ago

I've been renting here a year. I started off at $169/month and then there was a 100% increase to $269/month after 6 months. The woman who usually is at the front desk was a huge help and explained why that is. Two months ago they increased my pricing again to $300/month. I was willing to downsize but they don't have that much available on the property, even though their website makes it seem like there is plenty available. This morning I went to drop a box off and the gate was completely open for the 15 minutes that I was t... read more

Business response:

Your feedback is very important to our team, Heather. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. 

Mel C.'s profile image
Mel C. 
rating
2 years ago

Hi, I would like to know how to get a copy of my lease/contract with this company? A few months ago I was informed I was "renting two individual units" however when I signed up I only wanted 1 unit. How do you get a refund for 6 months of payments from a unit never assigned to me? Thank you -Mel 

Business response:

We appreciate you leaving a review, Mel. We're sorry to hear you're unsatisfied with your experience at Extra Space Storage. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage. 

Ed B.'s profile image
Ed B. 
rating
3 years ago

My experience with this company started out great. Friendly, helpful, etc., and the unit i rented was great. Then two months later, they raised my rent by 57%. The standard bait-and-switch. Be very careful when renting from them. Don't make the mistake I did. Absolutely the worst. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 628 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.