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Extra Space Storage
- Self Storage
- Centereach, NY
About this business
Location details
2626 Middle Country Rd, Centereach, NY, 11720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I've been renting here a year. I started off at $169/month and then there was a 100% increase to $269/month after 6 months. The woman who usually is at the front desk was a huge help and explained why that is. Two months ago they increased my pricing again to $300/month. I was willing to downsize but they don't have that much available on the property, even though their website makes it seem like there is plenty available. This morning I went to drop a box off and the gate was completely open for the 15 minutes that I was t... read more
Business response:
Your feedback is very important to our team, Heather. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value.
Hi, I would like to know how to get a copy of my lease/contract with this company? A few months ago I was informed I was "renting two individual units" however when I signed up I only wanted 1 unit. How do you get a refund for 6 months of payments from a unit never assigned to me? Thank you -Mel
Business response:
We appreciate you leaving a review, Mel. We're sorry to hear you're unsatisfied with your experience at Extra Space Storage. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage.
My experience with this company started out great. Friendly, helpful, etc., and the unit i rented was great. Then two months later, they raised my rent by 57%. The standard bait-and-switch. Be very careful when renting from them. Don't make the mistake I did. Absolutely the worst.
Worst company ever. I was a loyal customer for years but got fed up with their games. For being a loyal customer they awarded me worth paying literally almost double for my unit than a new costumer. Raised my rent all the way to $295 when they are offering the same unit for $155. Really??? In the winter they took their time removing snow from the door on my unit. I came a week after snowfall to see snow piled up on my door so I couldnt get in. Meanwhile the employees were sitting down in the office. Horrible all around. Woul... read more
Business response:
Hi Mikel, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Absolutely appalled at the customer service here. We had a reservation, they cancelled without calling us or contacting us in anyway and then lied when we asked why they cancelled. Don't rent here
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 584 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.