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Extra Space Storage
- Self Storage
- Goodyear, AZ
About this business
Location details
14050 W Van Buren St, Goodyear, AZ, 85338, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I am trying to reach them and I'm not in town I just left a voicemail because they wouldn't come up on Google due to a name change apparently and they charged me double my rent this month without telling me. I will be removing my stuff this month this is your two week notice. Exactly on the 31st of August.
Extra space Storage has increased rates several times at this property. The keypad at the East drive in door is not working, the rear drive in door is broken and not working, The lights in my unit have not been working for 3 years, I bring a portable plug in light. The saving grace for this location is the office staff who go out of their way to be helpful but their hands are tied. Another customer told me the current owner is trying to sell and doesn't want to do the repairs (unable to verify) Very disappointing and ve... read more
What a terrible business. We had our RV stored there for 3 months. Today, I got a notice they were doubling our monthly rent. Goodbye scammers. Your terrible price gouging business practices where you jack up rates shortly after move in will eventually catch up to you. I won't support a business that is only in it to gouge their customers. Don't waste your time with this place, they offer nothing of value to justify the rates they charge.
Business response:
We're disappointed to hear about your experience. Please contact us at (623) 299-7160 to discuss this further.
This particular storage facility used to be privately owned. About 2 and a half years ago they were bought by extra space and it's been nothing but price increases every couple of months since. The staff is great, some of whom have been there since before the buyout and the facilities are very nice, the ability to load and unload indoors in Phoenix is great. I did notice that extra space did tweak a few things to cut costs, like increasing the temperature slightly and cutting the timers for the motion sensor lights to short... read more
Business response:
We're sorry to hear this, Aaron B.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future.
Not a good experience rented the biggest in door storage unit to store the boat. In the ceiling there were some critters of some sort living that were pooping on the vessel. we brought it to the attention of the manager that tried to tell us it was the wind making this happen. she refused to do anything about the situation. said we must have left the door open that was causing this to happen. Moved out a week before the rent was due again and refused to issue a refund.
Business response:
Hi Tina, thank you for your review! We are sorry you've had a negative experience with us. We will be sure to review your feedback further internally. Please call us at 888-storage if you need anything else!
Absolutely terrible. They start you out with a low teaser rate then out of nowhere they jack my rates up about 35% about 3-6 months in. Keep reading the reviews, they have been doing the same to other people recently. They are counting on the fact that once you move your belongings in to a unit that it will be too much of a hassle to rent a truck and move all of your things out. Stay away from them and do business with other companies willing to work with clients in good faith.
If I could leave a negative star for Extra Space Storage, I would! We have been with this storage facility through 2 major moves in the past 5 years! We started our lease at $196 per month. Less than 6 months pass and Extra Space took over and they changed it to $235. 2 months later (last month) $245. I cringed when I paid it! Now- a month later- I get a notice that it's changing to $306!!! How can this be legal? I hope Extra Space goes bankrupt! It's TERRIBLE‼‼
Business response:
Hi Stacey, thank you for the review and for your feedback. We strive for our customers to have 5-star experiences and are sorry we fell short and that you are not happy with your rate. Over time, we adjust our deeply discounted rates to get closer to the street and market value for the unit. We invite you to call us at 888-storage so we can look into this further and go over any opportunities we may have to help with your rate. We hope to hear from you.
Do not rent here. I've only been there for four months and they continue to hit us with lie after lie. First they offer us a move in special which at the time when we're signing up they 'can't honor' because it doesn't qualify to us. When we were initially brought in with that specific offer for our specific unit. Then they finessed us into buying the insurance As it was never presented as an option. And finally after being told we don't have to worry about a rate increase in the first year, voila, a significant rate increas... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 424 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.