Extra Space Storage

Name: Extra Space Storage
Address: 9255 N Oracle Rd, Ste 105, Oro Valley, AZ, 85704, US
Telephone: (520) 900-5955
Rating: 4.7

4.7

Self Storage
Oro Valley, AZ

About this business

Consumer Services Self Storage

Location details

9255 N Oracle Rd, Ste 105, Oro Valley, AZ, 85704, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.7400 reviews

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Bertha N.

3 years ago

Very clean unit and complex. Staff is friendly and helpful. Affordable and did I mention clean!

Abbie C.

3 years ago

I haven't rented yet, but am looking to do so for my employer. Karen and Alec have been amazing in answering questions, providing additional information, and helping with things many others would not. Excellent customer service is difficult to come by these days, but they're doing it right! I look forward to working with them in the future!

Business response:

Thank you for the kind review, Abbie. We're glad Karen and Alec were able to help answer all of your storage-related questions! Our team is here to serve you, so give us a call at (520) 900-5955 if you need any future assistance.

Mike M.

3 years ago

I was having problems finding a large storage unit and Karen at this location promised me she would find me a unit. She did! She was so helpful and went above and beyond to take care of me. This is a new indoor facility with climate control so it is perfect for long term storage. Thank you Karen and Extra Space.

Business response:

Thanks for the awesome review, Mike! We work hard to meet the expectations of our customers, and we're happy to hear Karen hit the mark for you! Don't hesitate to stop by the office or contact us at (520) 900-5955 if you need anything.

Jay C.

5 months ago

(1) Obscene rate increases on little or no notice. (2) All of the units are misrepresented, undersized.

Lynn M.

a year ago

We moved into 10x9 storage in July 2024. On Oct 11/2024 (not even 3 mos later) we received a rate change notice. Our rate moving in $51.00 (promo). Our increase effective Nov 2024 $104.00 This is the monthly rental rate b/f ins and tax. It was over double the original rate!!!! We are moving out! ***Please be aware of their rate increases, not even 6 mos at the same rate!

Business response:

We are concerned to hear about your experience with the rate increase. Please feel free to reach out to us at (520) 900-5955 to discuss this further.

Mo O.

a year ago

customers trap. They change the rate for doubles for the unit after my third mont. They told me it is based on market value they updated their rate!!!

Business response:

Please contact us at (520) 900-5955 to discuss this further.

Blase C.

a year ago

With all due respect as a consumer what do you think of the following? Truth be told without prejudice: In less than a year they raised me for the same unit 70.00 to 206.00 if I stayed! That's with senior discounts. Reason: Prevailing market rates they claim is the reason. This is a month to month rental facility. CAVEAT EMPTOR.

Business response:

Thank you for leaving us a rating, Blase. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?

Pat W.

2 years ago

had to cancel my unit after they raised the price by 30% with no notice. they get you with a reasonable beg rate of $66 (all in) for a 9' x 5' space, set you up on auto-pay, then increase to $86. I had to call to find out why my rate jumped so much. They cite demand as the reason. Ridiculous.

Business response:

Thank you for leaving us a rating, Pat. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Don’t hesitate to call us at 888-storage if you have any other questions.

Erika R.

2 years ago

I will not be going back and would advise you to be careful. I am being charged for the elevator. I went to move out and my moving helper got stuck in the elevator. Westin, the manager, said he reviewed the video and saw my helper "push the elevator doors closed which caused the hinges to come off completely". So either my mover is really, really strong or their equipment is cheap. The other elevator on the same floor is also broken so I feel bad for whoever is getting charged with that one. When I first received a call abou... read more

Business response:

Hi Erika, we're sorry to hear you had a negative experience with Westin. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Please give us a call at 888-storage if anything comes up!