Extra Space Storage

Terry M 

on BBB

3 years ago

To Whom it may Concern, I closed my Account in Sept. went to Tampa with my Son to Close it. They said they would empty unit for a charge, Then emailed a Bill in Jan. So it should have been Closed. In May I get a Bill for a $1,000. On Collections on my Credit? 5 Months and no Contact? Then a Collection Notice and a 35 % Fee for Going to Collections?. Severely Poor Customer Service, ***** ******** 

Neil O 

on BBB

3 years ago

If it could be 0-stars. We had a wind storm back in December my units door was ripped out and left blowing in the wind Im pretty sure my units were the only ones damaged. Anyways I didnt get a email or a phone call from site management but rather from one of my neighbors! The gentleman sent my a picture of the damage, and the other units door wasnt ripped out but it had been pushed up by the wind. The fact that the management didnt bother contacting me is just lazy. So I had to to secure the door myself. I asked about a disc... read more

Aundrey L 

on BBB

3 years ago

This company in ********* ******** has integrity issues , fees were raised without knowledge, they watch u bringing merchandise in , I believe they raised your rates high to keep your merchandise or inventory ,rental was raised twice , and multiple times tried to go in my bank unauthorized,I was told one price what I owed , then manager tripled the price , stay away from this place !!! 

Patrick E 

on BBB

3 years ago

I rented the storage unit from them about a week and a half ago and last night I had got an envelope on my storage unit door that stated pursuing the contract their terminating my determinating my contract and when I wouldn't ask the person up front what was the reason they said that they were not a good fit for me they didn't say anything else it didn't say that I've done anything wrong just that they were not a good fit for me and so I asked are they going to give me my money back they said no and again to me that seems wr... read more