This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Atlanta, GA
About this business
Location details
1555 Memorial Dr SE, Atlanta, GA, 30317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I had a great experience. The place is clean, well-lit, and very conveniently located. Kayla was wonderful to work with and very knowledgeable. I highly recommend this location! Thank you!
have to leave 5 stars because where do i start? first off, Brandon was an amazing help and made the process super easy! the man knows what he's doing! the facility is clean and looks way better than the other storage place i went to before i came here. extra space storage and Brandon are dope!!
Business response:
We are ecstatic to hear about your positive experience with Brandon at Extra Space Storage! Thank you for sharing your feedback. We're glad that Brandon was able to make the process super easy for you and that you found our facility to be clean and impressive. It's wonderful to know that our team's efforts to provide excellent service and maintain a high-quality storage facility are appreciated by our customers.
Brandon is rockstar. He is very helpful and professional. Thank you for assisting me today. 5 stars...more if I could.
Business response:
Thank you for sharing your positive experience with Brandon! We're honored to have been able to assist you.
I had some issues - and Brandon came to the rescue and resolved all of them, enough where I will definitely be back and refer my other business partners because the service I received. He gave me exceptional customer service. Thank you again Brandon.
Business response:
Thanks for sharing your experience, Heath. We're utterly delighted to hear that Brandon provided exceptional customer service. It's wonderful to know that he was able to resolve all the issues you encountered and that his efforts made such a positive impact. We truly appreciate your kind words and your intention to refer your business partners to us. Your satisfaction is our top priority, and we look forward to serving you again in the future.
The staff was great, they answered every question I asked. I definitely will be looking forward to seeing them again soon.
Business response:
We genuinely admire your positive feedback. Thank you for sharing your experience with us.
Brandon was so helpful in providing the best Customer Service experience. He made sure we were satisfied with the storage unit and provided excellent support. Also, the place is super clean and easy to acesss! Thank you Brandon for all your help!
Business response:
Thank you for the positive feedback, Ella! We are glad Brandon provided excellent customer service and that you found the storage unit clean and easily accessible.
I was here for three years moved several times within the facility never had issue. they went up on the rent which is crazy but I would just transfer to a new unit and get the new rates which is typically cheaper then if you been a loyal tenant. crazy Ik on my move out day i leave a trash bag outside my car. And was charged 80$ to my account for a quarter filled trash bag. These places are money hungry and it's gross. 40$ okay maybe even 50 $. Crazy !! Plus moving out I was paying 178$ for a 10x5 and moved to the same unit... read more
The carts are broken, elevator was down for days and we were in the middle of a move and could not get access to our unit for a week!! For $170 this is unacceptable. Why aren't there more than 2 carts? Why are the carts in good working condition? Why are the only 2 carts always up front and none for the back door? This is a big facility and it should have more and better accommodations for the price point. I don't like storing my items but this place is clean and close by.
Business response:
Thank you for taking the time to share your experience, Elsie. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-storage if you need anything.
If you're arriving after biz hours, bring your own cart to load or unload. They store them here in the admin office overnight, which means if you arrive late you'll be unloading your U-Haul one fucking box at a time. Ask me how I know! The gate to get in and out of the elevator is also a huge PITA. If someone is on the elevator and you put in your code on the first floor, the gate will time out and you have to wait for the other person to get on or off. There are signs everywhere telling ppl to drop off the carts in the LO... read more
Business response:
We're sorry to hear you experienced this issue, Steven. We offer push carts that may be used free of charge on a first come, first serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (470) 481-5850, and they will be happy to assist you.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 432 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.