This profile has been claimed by the business owner or representative.
Extra Space Storage - Closed
- Self Storage
- Kailua-Kona, HI
About this business
Location details
73-5562 Lawehana St, Kailua-Kona, HI, 96740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
At the end of January 2015, I was able to reserve online a great deal for a storage unit. Within minutes, I received a call from Robin confirming the reservation. She also mentioned to me that if I thought I would need more room, she had other units to show as well. I was pleased that she was friendly and helpful, since it was my first time doing this. The following day, I went to the office, which was conveniently out of the hustle and bustle of the Costco area traffic. I was greeted by Gary, the Manager. He was very friend... read more
We just rented a 10X12ll unit at this Extra Space Storage location and the were pleased to find the first month was free and additional months competitively priced with other local storage places. We moved from Colorado to Kona in January and all of our personal household goods, furniture and tools arrived by boat in Hilo in early February. We're building a house and it won't be ready till April, so we rented a furnished house till then. The staff at Extra Space were efficient and courteous, explaining clearly how it worked.... read more
We have been using Extra Space Storage for over 2 years and as our needs have changed, we have changed units a couple of times. Gary is very professional and helpful and even loaned us a lock when we were in the process of moving from one unit to another. The units are in excellent condition and the customer service is extraordinary!
Extremely pleasant managers/staff. Place is very clean and well-maintained. Rules and policies very clearly explained and are very reasonable. Posted offer was 1/2 off. Taxes and fees added to rent makes it a little expensive, but if you need the space, it has to be paid for. Felt that my belongings will be safe and secure, with easy access. Definitely recommend this place to anyone looking for some extra storage space.
This place is pretty awesome. Needed a place to store some goods with only 2 hours notice. The gentleman working was very nice, got me the smallest room available which was 4x8 and about 10 feet tall. Only cost about 60 bucks for the month. And the first month was half price! He also knew I was in serious need of moving supplies so he hooked me up with a large moving box and some packing tape and even a lock for my storage unit! Couldn't ask for better service. Definitely recommend it for everyone. Clean facilities, long hou... read more
The employees allowed vandalism and major damage to my unit. Thousands of dollars. They have ignored all requests for video coverage. They proved negligence in not providing security while removing the door and lock. This company is from California and does not carry any values that represent our community in Kona. This company does not care and will not take appropriate steps to rectify what they supervised. When I denied insurance, I did not sign up for this company removing my door. What this company did to me was... read more
In 2013 November I rented a 5x5x9 space from a local storage business called Big Island Storage. The space was within a large building and assumed they used pest control. This business (and all the privately owned local storage spaces) were bought out in October of this year by massive corporation Extra Space Self Storage. So I went in to sign a new contract but found the following . . . 1. There was no rate structure and they just charged me a higher rate with no price break down. 2. When I talked with rep that there had ... read more
Worst facility ever. The owner denied us access to our deceased father's unit, even though before he went into a coma, he gave us the key so we could retrieve his things. I have to leave for the mainland without family photo albums dating back to the 1880s. So my options are to pay the monthly fee on a unit I can't access for the rest of time, or let it go, she eventually auctions off the items of value and pockets the money and throws away the thing I really care about that have no value to anyone but me. All of this after ... read more
Frequently asked questions about Extra Space Storage - Closed
How is Extra Space Storage - Closed rated?
Extra Space Storage - Closed has a 4.4 star rating with 31 reviews.
When is Extra Space Storage - Closed open?
Extra Space Storage - Closed is open now. It will close at 10:00 p.m.