Extra Space Storage - Closed

kristen b 

on BBB

10 months ago

I regret the day I signed up with this storage company because I have nothing but issues after issues. The manager **** at the store in *************** is beyond rude. He lacks customer service. I paid over 270 dollars to move my things on a earlier date which he attempted to charge me full price till i advised that it should be pro rated being that I will not be accessing the entire month. Thats when he agreed and gave me the price. I have lupus and im in kidney failure, which puts me in the hospital alot. I was admitted in... read more

Denise S 

on BBB

11 months ago

******** company!! They DO NOT honor their word. They lie and cheat and take financial advantage of disabled seniors. Do yourself a favor AVOID this place!! 

Angel C 

on BBB

11 months ago

****** facility was beautiful, staff was great but too many issues with different pricing. I had to change facilities due to pricing on the web , I was offered a month free and was not able to get that once I changed facilities and they made me pay my 1st month up Front and then told me that the pricing only lasts for 3 months And it will increase unless I pay six months in advance.I just feel this it's all unfair, and we should be able to have the same pricing all throughout each senior facilities across-the-board. Because ... read more

Lana S 

on BBB

11 months ago

HORRIBLE & UNETHICAL We pay for climate controlled area. Their a/cs malfunctioned, they didnt tell anyone and our furniture is molded and mildewed. They have not corrected the issue & will do nothing to fix our furniture. AND we just received notice they are increasing our rates by $83.00 month - increasing the monthly rate to $258!!!!!! Do not do business with them! 

Connie R 

on BBB

11 months ago

I rent 3 units at the ******* and ****** location in ********, **. I've been a customer for at least 5 years, since they bought out the storage facility on 81st and ********* Due to my physical disabilities, I have direct payment set up through my bank and have never been late on my rent. Because I hired this location manager's girlfriend, ******** ******** changed my direct payment plan so that he could accrue late payments, rent out additional units without my knowledge, try to evict me, and send my belongings to auction. ... read more

thomas t 

on BBB

11 months ago

Predatory...that's all you can say. I am subject to +15% annual increases for two units. Get in in the door and stick a knife in your back !! 

Lc 

on BBB

11 months ago

When I signed my contract with Extra Storage Space my contract said it was ***** a month because of military discount. ONE month later it ***** a month. This company is a scam. When I spoke with the mangers about my situation they told me that happen sometimes, the price goes according to the market. Do Not do business with them. YOU WILL REGRET IT 

Fernando S 

on BBB

11 months ago

I used to be pleased with this company until my price doubled within months. I was paying $194 last year for a 1020 and literally from one month to another the price doubled. Now I was hit yet again with another price increase making my new monthly rate almost $400. An near 110% increase in such a short time period is ridiculous and abuse by this company. I will be scheduling a move and going else where that has reasonable rates. 

Robert D 

on BBB

11 months ago

**** who is the manager in the dracut ma office not only keeps the place spotless but I had a concern and was hesitant to bring it up being as everything has been great but he listened and took care of it within minutes.Thank you **** for everything and especially taking the time to listen and act.