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FAIRWINDS Credit Union
- Credit Unions
- Winter Park, FL
About this business
Location details
699 N. Orlando Avenue, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My husband went in today to cash his check and recvd the 3rd degree about why he doesn't have an account or why he doesn't go to a grocery store to cash his check. He has been going here for years and this cashier was out place asking him this, I can understand asking about possibly opening an account but when he replied no he has another bank, that should be it. Not ask him why he doesn't go to a grocery store or asking do they hold it or take money out of it. That's none of your business why he cashes his check there, just... read more
Business response:
Dawn, We pride ourselves on providing all members and visitors with exceptional customer service at every interaction and take the feedback you provide very seriously. We would like to learn more and assure you we are here to help. Please email us at socialmedia@fairwinds.org with your preferred contact information and a time that works best for you and we will have a manager reach out.
Mickayla was amazing, she was so helpful! I was previously with Truist, their customer service was terrible. This location has such nice staff.
Business response:
Thank you for the review, Erin! Serving you, and providing you with an exceptional experience, is at the heart of everything we do. We're thrilled to hear that Mickayla was able to assist you on your recent visit. We look forward to seeing you again soon!
Horrible, they give lip service. managers don't know process. you need to ask questions that they should know answers to. Don't know they receive paychecks. Total joke. Credit union. Hardly a company. Stay away.
Business response:
Mary, We pride ourselves on providing our members with exceptional customer service, so we are sorry to hear that your experience has been less than excellent. We would like to learn more and assure you that we are here to help. Please send an email to pr@fairwinds.org with your contact information so a member of our team can reach out.
Yet another fantastic experience with this branch! Under the recommendation of Samantha and Maryanne, I came back to increase the interest I receive on my accounts once I hit an account financial goal! Mickayla helped me to make my change and let me know what my next goal would be in order to increase my interest rates on my accounts once again! The branch was yet again friendly, quick and patient with me as I asked all the questions I needed to ask before I left. I NEVER feel rushed. I feel educated, empowered, and like the... read more
Business response:
Thank you for the review, Crissy! Serving and providing our members with an exceptional experience is at the heart of everything we do. We are happy to hear that Samantha and Maryanne provided you excellent support and took the time to make sure you had the right accounts for your personal financial success. We look forward to seeing you again soon!
The staff is nice but I can't imagine there's more than 3 people working here. It takes minimum 30 minutes to get thru the drive thru. You have to take a solid hour out of your day to get anything done here. If it weren't for them being competent and kind it wouldn't be worth it. Fairwinds, hire some staff and give these people some help.
Business response:
We are sorry for your experience, Tomeka, and appreciate the feedback. There are certain times which may be busier or days when there are intermittent staffing shortages. We thank you for your patience and assure you that we are here to assist and look forward to helping you accomplish your financial goals.
I gave been a member of Fairwinds for over 25 years. I have gone to just about every branch that you have. This is one of my favorites. Miss Crystal must know how to get the best employees to work with her and the teller was a good example of this.
So I walk into the bank today to file a fraud on my account I called FAIRWINDS card holder help line and talked to two different people a gentleman named jarred and a women named Marisa I was advised the dispute would be handled in 2-3 days and will be receiving a call from a army based number which seemed odd and strange so then I get a email to do a dispute via email which I did not receive so I explain at the window where I am normally welcome by my last name that makes you feel like home well not today they helped me out... read more
FAIRWINDS credit union has been my banking solution for the last 20 years. Their service is excellent their rates are very very good and their staff is absolutely fantastic. They know their product and they try and help whenever they can. I have recommended FAIRWINDS to many of my family and friends
I need it desperately to find my credit union yesterday so I told my husband I believe there's one in Winter Park across the street from the Mall that we like to frequent. And we drove there and yes there it was!. So I drove in and went around through the drive-through because I didn't have time to go inside I didn't really need to I was just cashing a check. So we got to the bank drive-through it was a smooth transition I was able to get my check cashed quickly and efficiently and the young man gave me back the exact change... read more
Frequently asked questions about FAIRWINDS Credit Union
How is FAIRWINDS Credit Union rated?
FAIRWINDS Credit Union has a 4.4 star rating with 124 reviews.
When is FAIRWINDS Credit Union open?
FAIRWINDS Credit Union is open now. It will close at 1:00 p.m.