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Firehouse Fuels
- Heating & Air Conditioning/HVAC
- Burlington, CT
About this business
Location details
227 Spielman Hwy, Burlington, CT, 06013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No email notice confirming delivery; no emailed invoice even after several requests. They charged my card prior to a fill up which they told me was their policy as they don’t trust the credit is good or enough credit line as they don’t trust customers. I had ordered before and a Burlington resident for forty years. Now I don’t trust them. Dwight Harris
Business response:
Hi Dwight, We’re sorry to hear that you were dissatisfied with your experience. Our records indicate that delivery confirmation emails were successfully sent to the email address you provided to our office for both deliveries made to your home. As explained when your account was opened, and again during your two calls with our office, we pre-authorize the credit card on file prior to delivery. This policy is not a matter of trust, but a standard safeguard due to the high number of compromised cards and declined payments ... read more
Dishonest company. Double charged us, were not apologetic for their charges and unreasonable over the phone. Horrible customer service. Do not use this company. Save yourself the aggravation and go with energy direct or sisters oil.
I get oil threw them from New Opportunities and every time they deliver to me they charge my card. Then when I call they back to try to straighten it out they give me attitude about it. This has happened twice. I called and warned New Opportunities that Firehouse might be trying to pull a con job. Beware!