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FirstLight Federal Credit Union

4.5

About this business

Location details

9983 Kenworthy Street, El Paso, TX, 79924, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 3:00 p.m.
SunClosed
4.51,605 reviews
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LUIS C.'s profile image
LUIS C. 
4 years ago

Staff is very friendly and knowledgeable 

Business response:

Hi, Luis. We appreciate the kind words and are glad we could provide you with a positive experience! 

HAROLD F.'s profile image
HAROLD F. 
4 years ago

I have had outstanding service for the past forty years, mas o menos, and have been treated royally by all of your staff. I feel fortunate to be able to use your services. First Light is my credit union! 

Business response:

Hi, Harold. Your feedback is highly appreciated. Thank you for the review! 

ROBERT S.'s profile image
ROBERT S. 
4 years ago

The customer service during the 2020 period was great at the drive thrus. I could withdraw over $1000. Things laxed off and then I discovered the video teller. OMG! Heaven on the wall. Everything I needed controlled by a live person, remotely. From home, likely. Great merge of utility to accomplish it all verbally, yet still getting the banter with the teller just as if it were live. I'm thrilled. Way to go to the creator and seller of the great out-of-the - box thinking use of every eliment I remember knowing... Bravo! 

Business response:

Hi, Robert. Thank you so much for leaving us a stellar review! 

JAVIER C.'s profile image
JAVIER C. 
4 years ago

Process was fast and easy i was able to complete everything online and a few calls. Overall easy and fast process. 

Business response:

Hi, Javier. We are thrilled to learn that you had a positive experience with us! 

STOVAL V.'s profile image
STOVAL V. 
4 years ago

Experience was great keep up the good work 

Business response:

Hi, Stoval. Thanks for taking the time to share your positive experience. We truly appreciate it! 

ALFRED H.'s profile image
ALFRED H. 
4 years ago

Professional, Polite, Friendly did very well.. “Job Well Done” 👍satisfied customer!!:) 

Business response:

Hi, Alfred. We appreciate the kind words and are glad we could provide you with a positive experience! 

SAMANTHA L.'s profile image
SAMANTHA L. 
4 years ago

Friendly staff and fast service 

Business response:

Hi, Samantha. Your feedback is highly appreciated. Thank you for the review! 

MARTIN D.'s profile image
MARTIN D. 
4 years ago

Very good customer service and prompt response 

Business response:

Hi, Martin. Thank you so much for leaving us a stellar review! 

Diane A.'s profile image
Diane A. 
4 years ago

My call wasn't answered 

Business response:

Hi, Diana. Our goal is to get better and your feedback helps. Can you please send us a direct message so one of our resolution specialists can contact you right away? Thanks! FirstLight Federal Credit Union 

Frequently asked questions about FirstLight Federal Credit Union

How is FirstLight Federal Credit Union rated?

FirstLight Federal Credit Union has a 4.5 star rating with 1,605 reviews. 

When is FirstLight Federal Credit Union open?

FirstLight Federal Credit Union is closed now. It will open at 9:00 a.m.