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We want to help you achieve financial success - and we’ve been doing that for over 60 years. At FirstLight, that mission is what motivates us to keep innovating and striving for excellence by offering low fees, great rates, and high dividends that you won’t find at a traditional bank.
9983 Kenworthy Street, El Paso, TX, 79924, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 8:00 p.m. | |
Tue | 8:00 a.m. to 8:00 p.m. | |
Wed | 8:00 a.m. to 8:00 p.m. | |
Thu | 8:00 a.m. to 8:00 p.m. | |
Fri | 8:00 a.m. to 8:00 p.m. | |
Sat | 9:00 a.m. to 3:00 p.m. | |
Sun | Closed |
Virtual assistance was with a real person. And the help from all the employees was Amazing when opening a new account. But so much miss the one on one contact. Seems lines inside are super long. And saw some of the elderly struggle for a long time without assistance. Still trying get use to it.
It takes too long to get a teller. This is very inconvenient especially for elderly people. It’s sucks you have to get in line and then once you get on the screen you have to wait AGAIN to get a teller on the screen, how is this quicker?
Absolute joke of a bank. They have eliminated the tellers for an “engagement experience”. No one is working, all the appointments are late. This bank continues its mediocre ways. It’s rather sad. I’ve advised my family to take their funds elsewhere. Navy Federal is a much more professional and efficient bank. The service and wait times are terrible at the Northeast Firstlight FCU location. Great idea for the open concept at a Bank. Let me talk about my banking details in an open environment for the entire lo... read more
First Light Credit Union has no customer service. I would not recommend this bank. No one answers the phone ever. I called multiple days in a row, even different branches and the 1 800 number, no answer. The online app is very limited and the chat bot is worthless. You have to go in person and wait in long lines to get a simple question answered. If you can, USAA is the very best choice compared to any other bank out there. The customer service is impeccable.
After the remodel the customer service is non existent, no more teller windows ruined this credit union, you'd be smart to choose to bank elsewhere, almost an hour to get quarters is ridiculous.
FirstLight Federal Credit Union has a 4.5 star rating with 1,605 reviews.
FirstLight Federal Credit Union is closed now. It will open on Friday at 8:00 a.m.
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