Rich & Becky M. on Mohawk Industries
10 months ago
12/09/2020, 12:51 PM
I just received some of the best service I've ever received in a retail store. My wife and I are from The UP of Michigan and have a seasonal home in Ft. Myers. We decided to do some vinyl plank flooring in our home so we were at all of the box stores simply to get decent customer service but not where it made me say WOW and buy the product. I decided to check online for local flooring stores and FLOORZ was the first place we stopped. Travis was AWESOME. Very knowledgeable, volunteered on tip for he knew I was going to install it myself and even pretty much forced us to take a few full length pieces to make sure it was the right color.....didn't even charge us for he trusted us. I am a retired business owner myself of 35 years and I had one philosophy in business - WITHOUT SERVICE - I AM NOTHING! I felt this same philosophy from the minute I walked in the door. After leaving the 2nd flooring store (which was good as well) I just turned around and went back to FLOORZ. I feel really good about it for when I returned, Travis was gone but the gentleman at the counter says - My son just left for lunch. There was the answer - A Family Owned Business That Cares About a Sale!!! I feel awesome. I supported a family owned small business during this pandemic and they 110% deserve to receive my business. They happily took my money BUT only after they were sure all of my questions were answered. I trusted them so much, I even paid in full for some pieces they have to special order for me. GREAT JOB Travis and Family at FLOORZ. YOU made me say WOW! You will definitely see me for any future flooring purchases!
Rich & Becky Mortl