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Flying S Title & Escrow
- Real Estate
- Helena, MT
About this business
Location details
400 N Park Ave #1, Helena, MT, 59601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Avoid them at all costs. They took money for utilities we didn't owe and over paid an account. They refused to fix this and said oh well I guess the new owners get some credit. They didn't check amounts on utility accounts before sending checks. They didn't send the insurance the closing statement so we got a bill instead of a refund for months after we didn't even own the house. They just half did their job and left a mess they are not willing to fix.
Business response:
Hi Jeremy and Chrissy, We are sad to hear things did not go as expected. This is not reflective of our operational standards. We are beyond sorry we did not communicate clearly. Please contact Jennifer Stovern, VP/County Manager in Kellogg at 208-783-2546. She is aware of the situation and will assist in any way possible. Kindest regards, First American Title Company
I just finished buying property in Bigfork and after 6 weeks I still had not received a signed set of documents even though I and my realtor had made numerous requests. Finally after a threat of legal action a set was scanned and emailed, however key documents were not signed by the seller and the Deed was not included. When I questioned why the Bill of Sale, Tax Agreement, Closing Escrow Agreement were not showing signed by seller I was told by their closing agent it was due to their “privacy policy” even though the do... read more
Business response:
Tim, From what we know, your isolated experience was not reflective of our brand. We apologize for your experience. From the moment a transaction is opened, it is our responsibility to deliver the best possible customer experience and deliver what we promise. Clearly this time around, that was not the case. Thanks to feedback like yours, we can tackle issues that may impact our most valuable asset; our customers, to whom we remain committed. Thanks again for your honest feedback. Kind regards, Everyone at Insured Titles.
Leanne Orcutt was awful to deal with and seemed completely clueless at her doing her job. if there was another way to close I would do that
Business response:
Thank you for your feedback, Brian. First, please allow me to apologize on behalf of everyone here and that I didn't see this post until today. We love what we do and we want every customer to have the best possible experience. Every customer deserves seamless customer service delivered with enthusiasm, accuracy and kindness. It is clear we failed you. We are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment to find ways to improve the way our staff... read more
Do not use this escrow company unless you are prepared to babysit and double check on their progress and methods.
What a joke! They can't even be bothered to contact the insurance companies or counties for copies of bills to pay them from the reserve accounts that THEY HOLD. Do yourself a favor and find an escrow company that actually does its job.
My experience with Terri McBride at First American Title was absolutely the worst. As the executor to my mother's estate, I sold her home in Paul. I signed the closing docs early as I had to return back to my home in Georgia. I gave the access code to enter my mom's house to Terri and was very clear that access was not to be given to the buyers until we closed. It wasn't until 3 days prior to closing that I received a text from the buyer asking if the alarm was on as he was going into the house. I then emailed Terri and ask... read more
Business response:
Ms. Anderson, I would like to apologize again for the the unsatisfactory experience you had with our office in Burley. As we discussed during our phone call, I appreciate you bringing this situation to my attention so we could investigate where we broke down procedurally and make sure that does not happen in the future, which we have done. Thank you. Jay E. Williams President Title Financial Corporation / First American Title Company
Seriously question the positive reviews. They are highly suspect and likely written by employees. This company violated numerous regulations of conduct and ethics. They were dishonest, harassing, and incompetent. Believe nothing they say. It is privately held and they display no interest in or concern for the client. They are literally outside all boundaries of ethics. They cost us money and a lot of time. Deliberately withheld documents beyond our close date. Attempted to dictate how finds would be divided, interfered in... read more
Frequently asked questions about Flying S Title & Escrow
How is Flying S Title & Escrow rated?
Flying S Title & Escrow has a 4.8 star rating with 1,243 reviews.
When is Flying S Title & Escrow open?
Flying S Title & Escrow is closed now. It will open tomorrow at 8:00 a.m.