Fox Pest Control - Pharr

Austin K 

on BBB

5 months ago

The first service, they sent out someone to help me 2 years ago. I then signed on to their monthly payment quarterly service.For the last 2 years I have not been getting my moneys worth what so ever. Ive paid them 63 a month for the last 2 years. All for them to spray around the house a few times a year.The service calls I did utilize throughout the years, where they would spray for bees and other specific areas. HOWEVER.Most recently, I had another issue where I found out there was a dead mouse in my basement. I called fox ... read more

Mike R 

on BBB

6 months ago

Signed up for 1 year contract. If you dont cancel they automatically renew for another year. Nearly impossible to cancel, I tried multiple times and they just keep putting you on hold to extend the call so youll hang up. My cancellation fee was crossed off on original contract. When I call to reference it, they cant see that on the 2 copies in my file and ask me to find the original or Ill have to pay the $250 fee. I have the original so no worries, but I checked my customer portal and the first document they uploaded in the... read more

William P. 

on BBB

7 months ago

You give them a good rating, however they many complaints against them, so I appears that a complaint is useless.I canceled my service and they continue to withdraw funds from my bank account. I am 87 years old, but I will file complaint with ***************** for withdrawls. I have lost faith in your business.******* A. ****** 

Kathleen A 

on BBB

8 months ago

Terrible customer service. They pride themselves on it is the worst I have experienced! 

Joshua V 

on BBB

9 months ago

I am currently being harassed by this company. I was past customer who left on bad terms and left a negative ****** review for the way I was treated upon by departure and the reason I left. I left because I denied the opportunity to speak to a manager regarding my account upon trying to terminate my services. I have since been called and text NON STOP even after expressing my wishes not to be contact anymore I am still being called by their sales people who fail to note or delete my account. I am seeking legal actions for th... read more

Dianne K 

on BBB

9 months ago

Bad communication. Nothing explain. Never told you about the initial payment. And the management said it was refunded. That's a lie. Because I looked at my bank account. And they don't set up appointment?They just show up 

Shawn C 

on BBB

9 months ago

Had a random charge of $0.20 to my debit card from their ***** UT office. Either someone isn't doing their due diligence when accepting payments or there's a fraudster in their office. 

Sara H 

on BBB

9 months ago

Run away from this company. I agreed to the normal pest control contract. And kept having them try to upsell me on termite protection. One of their sales **** called me the night before I was leaving for vacation and pushed and pushed me to take advantage of a promotion they had for the termite protection. I stressed that I was leaving for vacation and also didn't have the money up front. He said they had a payment plan. When I asked his there was anything in addition to the fee I was paying upfront for the protection he sai... read more

Kevin R 

on BBB

10 months ago

Pretty terrible experience w/ Fox Pest Control. We've used them for several months, with no issues, but today an employee came to do a termite inspection. He insulted my wife, saying "call your husband, men usually have a better understanding of these things."He then recommended a $2300 service, and said we only had 24 hours to decide, or else the results of the inspection would no longer be valid. He also refused to give us anything in writing about his findings or the quoted services, saying it violated state regulations. ... read more