Fox Pest Control Pittsburgh

Mike R 

on BBB

6 months ago

Signed up for 1 year contract. If you dont cancel they automatically renew for another year. Nearly impossible to cancel, I tried multiple times and they just keep putting you on hold to extend the call so youll hang up. My cancellation fee was crossed off on original contract. When I call to reference it, they cant see that on the 2 copies in my file and ask me to find the original or Ill have to pay the $250 fee. I have the original so no worries, but I checked my customer portal and the first document they uploaded in the... read more

William P. 

on BBB

7 months ago

You give them a good rating, however they many complaints against them, so I appears that a complaint is useless.I canceled my service and they continue to withdraw funds from my bank account. I am 87 years old, but I will file complaint with ***************** for withdrawls. I have lost faith in your business.******* A. ****** 

Kathleen A 

on BBB

9 months ago

Terrible customer service. They pride themselves on it is the worst I have experienced! 

Joshua V 

on BBB

9 months ago

I am currently being harassed by this company. I was past customer who left on bad terms and left a negative ****** review for the way I was treated upon by departure and the reason I left. I left because I denied the opportunity to speak to a manager regarding my account upon trying to terminate my services. I have since been called and text NON STOP even after expressing my wishes not to be contact anymore I am still being called by their sales people who fail to note or delete my account. I am seeking legal actions for th... read more

Dianne K 

on BBB

9 months ago

Bad communication. Nothing explain. Never told you about the initial payment. And the management said it was refunded. That's a lie. Because I looked at my bank account. And they don't set up appointment?They just show up 

Sara H 

on BBB

9 months ago

Run away from this company. I agreed to the normal pest control contract. And kept having them try to upsell me on termite protection. One of their sales **** called me the night before I was leaving for vacation and pushed and pushed me to take advantage of a promotion they had for the termite protection. I stressed that I was leaving for vacation and also didn't have the money up front. He said they had a payment plan. When I asked his there was anything in addition to the fee I was paying upfront for the protection he sai... read more

Shawn C 

on BBB

9 months ago

Had a random charge of $0.20 to my debit card from their ***** UT office. Either someone isn't doing their due diligence when accepting payments or there's a fraudster in their office. 

Kevin R 

on BBB

10 months ago

Pretty terrible experience w/ Fox Pest Control. We've used them for several months, with no issues, but today an employee came to do a termite inspection. He insulted my wife, saying "call your husband, men usually have a better understanding of these things."He then recommended a $2300 service, and said we only had 24 hours to decide, or else the results of the inspection would no longer be valid. He also refused to give us anything in writing about his findings or the quoted services, saying it violated state regulations. ... read more

Angela B 

on BBB

11 months ago

At first they were very good until they started canceling services and then not showing up on the rescheduled date. When I did reach out to them I was told by the customer service *** that they had shown up at my home because the tracking system showed that they had. They missed 2 quarterly services yet they continued to charge my account. I was home on the days in question. The next time a tech was supposed to come to my home he went to the wrong house. I asked him why he went there and he said that is where the tracking sy... read more