Fox Rent A Car

Michael W 

on BBB

2 years ago

We are from Europe, via Expedia we booked a car for our 34 day holiday in western *** and received a quote and deposit price, These funds were loaded onto our credit card in preparation for our arrival. Upon arrival we were informed that extra insurance was required and that fox did not recognize the insurance purchased through Expedia for this purpose. We did not have funds on our credit card for additional insurance (that we were not informed of in advance) we had funds on debit cards but this was not good enough. We could... read more

Greg P 

on BBB

2 years ago

Buyer beware. *** has very restrictive rules of what states you can drive in and you need to read the fine print carefully. I rented a vehicle in ********* with the intent to drive to *******. Unfortunately, youre not allowed to drive a vehicle from Fox originating in ****** to *******. No problem, I attempted to cancel my reservation three weeks prior and they will not provide a refund, only a store credit less $50. Consider spending your money anywhere else. 

Marie N 

on BBB

2 years ago

There horrible they kept my deposit saying the rental was now than what I paid. Which was not true. The guy at the desk lied saying everything was covered with the up front payment. Then when I called the customer service rep said no it was extra which doesn't add up. Now I have to call amex to dispute the charges. 

G. P. 

on BBB

2 years ago

Buyer beware. *** has very restrictive rules of what states you can drive in and you need to read the fine print carefully. I rented a vehicle in ********* with the intent to drive to *******. Unfortunately, youre not allowed to drive a vehicle from Fox originating in ****** to *******. No problem, I attempted to cancel my reservation three weeks prior and they will not provide a refund, only a store credit less $50. Consider spending your money anywhere else. 

scott m 

on BBB

2 years ago

Total scam, rented a kia ******** thru expedia, got a mitisibishi outlander instead. Had an additional $419 added to my bill after the trip. I was told it was for an additional driver who was 50. Additional driver was to be free per expedia contract. 

Gregg G 

on BBB

2 years ago

DO NOT RENT FROM THIS COMPANY. I rented a car from Fox from 5/10/232 to 5/17/2023 and was told I could add a second driver on 5/13/2023 when he arrived in state. They explicitly told me that I would be changed the extra driver fee only for the days the second driver was available to drive the car. However, when we received the bill, the second drive fee was charged for the entire rental period, even though the second driver was in another state! When I mentioned this to customer service, they said that there was nothing they... read more

germaine i 

on BBB

2 years ago

This company is a total fraud. I usually read the reviews on companies that I never heard of but I didnt shame on me. I made my reservation thru priceline along with my flight reservations. I always dealt with enterprise and i just assumed. First it took over an hour to pick ** up I thought they were located in the airport. It was late the drive to the resort was 45 minutes away. The manager that what the person he said he was asked about insurance I told him I wanted to use my insurance and he said the car was to small as i... read more

David C 

on BBB

2 years ago

Horrible, called the company 2 days before my trip with concerns about rent a car, with my level of license and my age I was given the green light from the representative on the phone that it would be a 15 extra charge on my per day, I get to the place the decline me due to my age, which is completely unacceptable because I had called them prior and was told I could, I was stranded in ******* for 2+hours trying to find a work around,I am VERY DISAPPOINTED WITH THIS COMPANY 

Melissa D 

on BBB

2 years ago

Honestly this has been the WORST rental company I have ever dealt with. They are a complete scam and advise to NEVER rent from them. I prepaid my reservation online with Priceline and when I got there I was told that the car size I requested was not available and that if I wanted to keep my reservation I would have to pay the upgraded fees for a bigger sized car. With nothing else that I could do, I chose to keep the reservation and pay the extra. When the agent at the location explained the fees, she had stated that the pre... read more