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Fox Rent A Car
- Car Rental
- Ontario, CA
About this business
Location details
1776 E Holt Blvd, Ontario, CA, 91761, United States
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I rented a car in Orlando. I had the nicest man, Hassan. Hassan even traded a car due to the first one smelling like cigarrette smoke. The problem is in the charges. They charged me for 28 gallons of gas, despite the tank only holds 14 gallons. I was also charged for the loss damage waiver that I did not want. You call customer service and it an hour wait and still no person to help. The tax % are calculated on ?, I do not know where they pulled these numbers from. Thanks but no thanks, I will not be using them again.
Business response:
I am very sorry that you were not pleased with your rental in Orlando. I show that the correction for fuel and the dispute on the insurance was resolved on May 4, 2021. Should you have a further concern that we may assist you with please contact ***************@foxrentacar.com.
Worst car company ever. Had a rattlesnake bite and car quit accelerating while my friend was driving in an emergency. The most rude and unprofessional people. I'm gonna blast them all over socially media.
Business response:
I am very sorry that you had an emergency during your rental period. Our notes indicate that the car was recovered and rental agreement closed out. If you require additonal assistance please contact us at XXX-XXX-XXXX.
Hi. I usually don't do this but this company is actively stealing. I can't believe this is allowed to go on. I made a reservation for 10 days four months in advance. (Total $411) Mind that their website is advertised: 100% Risk Free (Everywhere)! Then, I cancelled this reservation 2 months before the due date. FOX CAR RENTAL kept my money!!! I could not believe this. I hope that they are investigated. This is truly predatory behavior from a business. So disappointing. Never again.
Business response:
We are happy to offer a store credit for any cancellation which is what the Fox guarantee states on the website. All prepaid reservations are non refundable, but we are happy to extend a store credit for one year should you not be able to travel at this time. I am showing that the store credit was issued to you for this reservation on 5/3/2021. Thank you.
No stars!!! This company is a complete and total rip off! Dont ever ever rent from them! They were extremely unprofessional when getting a car. They said they did not have the car that I had reserved, and a similar car would cost alot more per day! When I protested they said it would be the same if they had another 4WD. I saw several right there on the lot! He said they were unavailable! Im a New Yorker and used to ********, but this was too much. I had prepaid online for a 4WD vehicle. It was a huge snowstorm, and we didnt ... read more
Business response:
I am very sorry that you had trouble at pick up of your rental. We do not guarantee a 4WD vehicle with any reservation, which is why that is not a part of the vehicle description. I apologize that the location was unable to provide you with the reserved compact SUV, notes indicate that you requested a 4WD vehicle. In an effort to come to a resolution for you, we have reduced the upgrade charge by 50%. The early return fees have already been removed as they are to be billed to your booking source. Should you have any other qu... read more
Fox rent-a-car is a company of thieves. When renting a car I made a reservation online, upon arrival they did not have my car I reserved. They offered me another vehicle quoting me at $20 a day. When I returned the car and received my bill via email to find out not only was I misquoted (and charged $45 a day for the car) but they also charged me for 4 different insurance policies. I tried calling every listed number on their website and have been unable to get to a representative. I then emailed the company. They emailed me ... read more
Business response:
I am very sorry that you seem to have a problem with the bill, I do show that all items were signed for at pick up. We will have a manager review the case and have the agent get back in touch with you. Thank you.
Please do not use this company so many issues from no drop box to many many hidden fees to old dirty cars. Read the reviews before using this company.
Business response:
If we may assist you with your rental concerns plese contact us at ***************@foxrentacar.com.
Fox Rent-A-Car in Las Vegas, Nevada is a complete and utter joke. Upon arrival at Fox which I placed a reservation for took 3 hour to get through the line. After the long flight from Ohio the lady that rented the car out initially was very unprofessional, sitting on her phone only half paying attention to the customers and there needs. When I finally got to the counter, she was able to pull up my reservation. She described the cleaning fee and the additional charges on the card that would be processed back. That's fine, I ha... read more
Business response:
We would be happy to review the rental charges with you, I am showing all charges on the rental were signed for on the rental agreement. Please contact *******@foxrentacar.com with your concerns so that an agent may do their best to assist you.
Awful customer service I was on hold for 3 hours for two times and not once they have answered. My bill was supposed to be $200+ and ended up to $300+ They have a lot of hidden fees and I do not recommend this company. I want a refund from what was supposed to be $11/day toll ($33 three days) and ended up as $90+
Business response:
Please contact *******@foxrentacar.com so that they may assist you with your concerns on your final bill.
An absolutely awful experience with Fox Rent A Car and the aggressive and dishonest approach of their sales agents. Rented a car with them via Expedia only to be told at their Fort Lauderdale Airport location that Expedia's rates did not reflect their real prices. A three-day rental for which we paid $271.57 on Expedia ended up costing us an additional $261.12 or nearly twice their advertised rate. Spent over an hour on the phone trying to reach their corporate headquarters in order to file a complaint, but nobody ever picks... read more
Business response:
I am very sorry that you had a problem at pick up. The reservation I show has charges not quite to that extent but for prepaid fuel, a platepass *** toll roads and rental liability protection. If there is a charge you wish to dispute, please contact us at *******@foxrentacar.com for assistance. Emails are answered within 3 business days. Thank you.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.5 star rating with 1,790 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.