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Frontier Rehabilitation and Extended Care
- Nursing home
- Longview, WA
About this business
Location details
1500 3rd Ave, Longview, WA, 98632, United States
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We've been visiting my father-in-law at Frontier Rehabilitation for almost a year, and he seems to be genuinely well-cared for in this facility. Sadly, he has recently transitioned to hospice care, but we were very happy to learn he can stay in the same facility during these last days. It's comforting to know our loved one can remain in a place that has some familiarity during this final stage of his life. Though the facility is somewhat aged, it appears to be well-maintained and clean. The staff are kind, attentive, and ve... read more
Business response:
Hello Nico, Thank you for sharing your experience and for entrusting Frontier Rehabilitation and Extended Care Center with your father‑in‑law’s care. We’re honored to support patients and families during every stage of care, including hospice, and we’re glad he’s able to remain in a familiar and comforting environment. Your kind words about our staff’s attentiveness mean a great deal to us. We wish your father‑in‑law comfort and peace, and we extend our heartfelt thoughts to you and your family during this time.
Frontier is an interesting place. I was there a month this summer so I was able to savor the whole experience! Lol The place is decently clean, which was nice. Workers were always vacuuming carpets and mopping patient's rooms. At night, the place was fairly quiet. No screaming or other disturbances on the rehab side. Other guests were fairly friendly. Management was fairly good tempered when interacting with patients. The RN's were ok. Sometime too busy and other times MIA. The CNA's were usually pleasant but when short-st... read more
Business response:
Thank you for sharing such a detailed review! We’re glad to hear that your experience with our therapy team made a positive impact and helped you progress. We also appreciate your feedback on the environment, food options, and overall atmosphere—it helps us understand what’s working well and where improvements can be made. Your observations and kind words about our team are very meaningful.
I'm going to give it five stars, because I've only heard good things! (A few bad things at the beginning of the stay, but that's probably pretty typical of starting at a new place!) My Grandpa stayed here for about 3-4 months, I believe, and he's just now being discharged, today, with a pretty positive attitude about this place, and the overall stay here! He's said nothing but nice things about the people that work there, and the quality of stuff there! Based on what I've experienced, from my handful of times visiting, and f... read more
Business response:
Thank you for sharing your experience! We’re glad to hear your grandpa had a positive stay and that he felt well cared for throughout his time here. It’s great to know that single rooms and attentive staff made a difference in his experience. We appreciate your thoughtful feedback and recommendation!
My father was a patient at Frontier for a little less than a month and his care was exception. The staff was friendly and met his needs. He raved about the food, the care, and the people. His only complaint was he stayed too long! I was impressed with the team as they were always asking if I needed anything. It was a long recovery for my father and the Frontier team made it bearable with their positive outlook and willingness to do whatever it takes to make the stay durable. Well done Frontier. You have made my family very g... read more
Business response:
Thank you for sharing your experience! We’re thrilled to hear your father’s stay at Frontier was positive and that he felt well cared for. It’s wonderful to know our team’s dedication, support, and positive approach made his recovery more comfortable. Your kind words mean a lot to us, and we’ll be sure to share them with the staff.
So far after a week here directly from the hospital the folks are caring, thoughtful, helpful and simply great. The PT fellows really care about getting me back on my feet. The only reason I rated this rhab center for star is 90% of the food seems over processed, over cooked. of the lower quality than would have come from a vending machine. No sauce for way overcooked ravoli, turkey breast, pork slices making the tough overcooked food unbearably dry. Their bread is inedible rubber but the fresh veggie svand fruit, though can... read more
Business response:
Thank you for sharing your experience with us. We’re glad to hear our team has made you feel well cared for. We also appreciate your honest feedback about the food. Your comments are important and are being reviewed to improve quality. Thank you again for sharing feedback to help us improve.
Poor in all categories . Poor service, poor quality, poor selection, horrible management, waste of time
Business response:
We’re sorry to hear that your experience has not met expectations. Your concerns are important, and we encourage you to contact the administration directly so they can review the situation and address them appropriately.
Horrible! Do not bring your loved ones here ! They will end up worse than before ! Care givers avoid patients ! Food sits on the rack until they are ready to serve you . Cold food cold coffee. Workers come to work sick . Take the bad reviews here seriously!
Business response:
Thank you for sharing your feedback. The concerns you’ve raised regarding patient care, responsiveness, and food service do not reflect the standards we expect. We encourage you to reach out to the facility Administrator so your concerns can be reviewed and addressed appropriately.
There is a GOOD REASON they have a 1.9 rating! Residents are ignored, meds screwed up, fed garbage, IF FED AT ALL, miss life saving appointments, forge documentation to cover their butts, blantenly lie. Their negligence literally is mind blowing! This place seriously needs shut down. It's like sending your love one into the depths of hell! BEWARE..BEWARE..BEWARE! Unfortunately , due to litigation, I cant go into detail. Beacon Hill comes HIGHLY RECOMMENDED BY HOSPITAL STAFF and DR'S.
Business response:
We appreciate you taking the time to share your experience. The concerns you’ve raised regarding patient care, medication management, and overall safety do not reflect the standards we uphold. We encourage you to reach out to the facility Administrator so your concerns can be reviewed and addressed appropriately.
Whatever you do, DO NOT bring any loved ones to this facility. My mother was admitted to receive rehab, but unfortunately my mother has not received any rehab, the staff is completing incompetent. The staff overdosed her so she would not get up in the evening. Due to overdoes she had to be taken to hospital as she was unresponsive. They do not bathe, respond to calls in room to help take to restroom..my family has to be present 24/7 due to being completely inept. We are in process of moving her to a facility that will t... read more
Business response:
We are very sorry to hear about your mother’s experience. What you’ve described does not reflect the level of care we strive to provide. We encourage you to contact the administration directly so your concerns can be reviewed and addressed.
Frequently asked questions about Frontier Rehabilitation and Extended Care
How is Frontier Rehabilitation and Extended Care rated?
Frontier Rehabilitation and Extended Care has a 3.2 star rating with 106 reviews.
When is Frontier Rehabilitation and Extended Care open?
Frontier Rehabilitation and Extended Care is open now. It is open 24/7.