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Fuse
- Apartments
- Cambridge, MA
About this business
Location details
165 Cambridge Park Drive, Cambridge, MA, 02140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
We've really enjoyed our experience at Fuse. Gianna is amazing and always helps out with whatever we need.
Business response:
Hi Sebastian, thank you for your high-star rating! We appreciate you taking the time to leave a review and are happy that Gianna has made a positive impact on your overall experience here at Fuse. Thanks again, we hope you have a great day! - Kayla Balamotis, Property Manager
Moved there in December 2020. Great amenity, beautiful design, high ceilings, well maintained. Located just next to the Alewife reservation. The management is very friendly and supportive. Many efforts are put to build a good community, even during COVID19 times (mainly through Zoom events).
Business response:
Hi Yuliya, Thank you for your positive feedback! We are happy to hear that you are enjoying your time here at Fuse and appreciate our community events. We strive to deliver an excellent experience and are glad you found this to be the case. Thanks again for taking the time to leave us this information and we hope you have a fantastic day! - Kayla Balamotis, Property Manager
I have been a resident here. I have had so many issue. I requested that my tub to be fixed. When I left for work yesterday I could take a shower it would have been hard due to the faucet. But it was there. When I got home from work had no facet period and now where the hell I going to shower. I also have some cabinets and I have been waiting since the summer for them to get fixed. And I have two drawers that have been broken since I moved in. They tried to fixed them. But it broke then when they tried to fix it a second time... read more
Business response:
Hi Susan, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I am sorry that your experience with us fell short of expectations. I am glad that we were able to speak and find you accommodations while we could get a vendor on site. I want to thank you for your patience and allowing us the chance to make things right. - Diana Vecchio, Assistant Property Manager
My husband and I applied for a 1 Bed apartment at Fuse and paid $500 of a holding deposit. On May 8th, 2020 Jordyn, Sales & Marketing Associate, let us know via email that our application was denied and confirmed that we would have our holding deposit back within 30 days. It's been more than 30 days since that time but we have not received a holding deposit yet. So I sent an email to Jordyn but she has not responded. I called Fuse and I was told that Jordyn is no longer working for Fuse. People change their jobs sometimes... read more
Business response:
Hi Iryna, Thank you for taking the time to write a review. We're sorry to hear that you have not received your refund check. Based on our records, a check was sent on 5/27/20 to your Boston address. Please check with your mail carrier- you should have received it by now. We appreciate your feedback, please let us know if we can be of any assistance. Sincerely, Ming Yen Property Manager
Fritz came by to help with our heating today and he was extremely quick, polite, and helpful. Great thing about Fuse are the people helping to run the building. Maintenance will come by within 24 hours to help with any issues.
Business response:
Hi Daniela, we are very happy to have provided you with such a positive experience! Thank you so much for your positive comments, we're happy you found our staff to be so supportive during your experience here at Fuse. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerly, Your team at Fuse
Out of all the apartment complexes I have lived in up and down the east coast over the past ten years, this location has been my favorite place I have lived in by far. The management and maintenance staff are superb. They are always extremely attentive and caring to each of their residents making sure their questions or concerns are addressed in a timely and professional manner. This is the first community I have lived in that actually listens to it's residents when it comes to suggestions for improvement which is also a hug... read more
Business response:
Hi Kyrilli, Thank you for taking the time to leave a review for us at Fuse. We are so happy to read such positive feedback and that we could meet your expectations and provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Came to the property months ago and it is beautiful. The management of the building must be doing something right if it looks that good! They were very friendly and didn't give me a tour As i did t have time but i will be back. Im not ready to move but will be certain to tell friends! Great spot especially if i get the job I applied for.
Business response:
Hello Johnson, Thank you greatly for your review! We strive to give all guests a great experience and am happy you found this to be the case. Once you are ready, we are more than happy to give you a tour of the community and show you what makes us so special. Thank you again for the review, we hope to see you soon. Warm Regards, The Fuse Cambridge Management Team
the longer you stay here, the worse you feel about this place. Constant renovations, parking violations, breakdowns and construction noise. This place has to be my worse experience ever. The price they charge for the apartment doesn't make any sense for such shabby living condition. 另寻他处！！
Business response:
Hello Ivan, Thank you greatly for your review of our community. We always appreciate feedback and especially appreciate our team members being included. We are happy to have the ability to offer a reserved space such as our Brook Club, and want to note that it is free to use on a daily basis. As always, if you need anything or have any questions regarding the community please don't hesitate to contact us. Have a great day! The Fuse Management Team.
If you have to live here, pick the highest floor as possible. Because I can assure you noise coming to wake you up from your neighbors or people upstairs. Noise insulation is a joke here. When it comes to management team in the building, I don't see any point of them being there. Maybe some occasional chitchat maximum.
Frequently asked questions about Fuse
How is Fuse rated?
Fuse has a 4.5 star rating with 286 reviews.
When is Fuse open?
Fuse is open now. It will close at 6:00 p.m.