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Gardens at Escondido
- Assisted Living Facilities
- Escondido, CA
About this business
Location details
1342 N Escondido Blvd, Escondido, CA, 92026, United States
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Love this place!!!
Near freeway in Escondido. Looks like a purpose built seniorcare facility. Nice gardens and patio areas outside. Exercise classes and walks every day. TV room with fresh popcorn. Dining room nicely prepared. Has hair salon. Studio has microwave and fridge. Grab bars in the shower private bath. One bedroom unit has a nice large bathroom.
Facility looked nice and clean. Manager was "disoriented" and not many people out and about. Activities/outings were minimal.
Business response:
Thank you for your review!
Cleanliness was good, room size was great, staff was horrific. They should never have accepted my husband because they could not meet his needs. He had to be fed and they don't feed any of their residents. I only found that out after he was there. Also, I told them that my husband could get agitated and combative, and then once he was there, they seemed shocked by his agitation and combativeness. The staff was not trained to deal with this. They did an assessment before accepting him. I told them at the assessment that he ha... read more
Business response:
We apologize that this has been your experience with us and your husband. We do provide feeding assistance to those who need it, but we were not made fully aware of the extend of your husband's needs. Residents are always supervised, though dedicated one-on-one care must be arranged prior. We recognize that we are not always the right fit for everyone, and we understand you have moved your loved one to a facility that is better suited to their needs. We wish you both the best of luck in your new home.
Gardens at Escondido tried but it just didn't work out.
Business response:
We are regretful that your experience with us did not work out. We would appreciate a chance to understand more, so please send us an email at corpmarketing@gardensatescondido.com. We wish you the best of luck in your next home.
This wasn't the right fit for our loved one, and we didn't feel comfortable placing our loved one here.
Business response:
Thank you for taking a tour at the Gardens at Escondido. When families are looking for memory care services, they must feel comfortable about the environment and in acknowledging that we are not a good fit is better for everyone involved. Good luck with your search.
I put my loved one here and 3 days later they locked down the whole facility due to COVID. A month later they opened up and then right now they are in another lock down and I am not able to visit. I have been extremely disappointed because it seems like a great place, but I have not even really been able to go inside.
Business response:
Hello, we are sorry to see your negative 2 star review and want to express our concerns. Due to the Covid lockdown for our residents safety we apologize this disappointed you but hope you agree this is in the best interest of our residents and their safety. As soon as it is safe to do so the lockdown will be lifted and we will welcome you with open arms into the community. Until that time please be patient as we're doing our best to provide excellent care and service to all of our residence while keeping their health top of ... read more
We did have a lot of problems with the care just because of the lack of staff, the staff that they did have were great though. I did not feel he got the care that my loved one got the care that they should have had. I found the maintenance staff and housekeeping staff exceptional. All departments were understaffed which I would say is an administrative issue.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (760) 480-8155. We hope to hear from you to resolve this matter.
My review for Atria North Escondido is not favorable. Based on an evaluation by an Atria employee, my husband could not be admitted into Atria until he would be sufficiently rehabilitated. At that time, my husband could no longer walk nor follow instructions of the Physical Therapist for rehabilitation.
Frequently asked questions about Gardens at Escondido
How is Gardens at Escondido rated?
Gardens at Escondido has a 4.3 star rating with 160 reviews.
When is Gardens at Escondido open?
Gardens at Escondido is open now. It is open 24/7.