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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Although the loan process took quite a while, George clearly communicated why it was taking so long. He was very informative and a pleasure to work with. Once everything was submitted it was a breeze and we signed all the paperwork right at our kitchen table. If I had to recommend it would definitely be PennyMac.
The best experience ever!
If we would gave closed on time and not 2 months late. All documents were turn in promptly by us however we waited on underwriting. It took escalating it to senior management to get it process. Then we when we finally had a closing date it not to be rescheduled because someone forgot to send disclosures documents. When it came time for actually closing, I recieved calls from three different closing agents and no onneknew about the other. Made the process extremely confusing.
George was fantastic and the best person I dealt with at PennyMac. However, I went through 2 other loan officers (not sure if that's the right term) before I got to George. Again, George was great but the other two were awful with communication and I was not able to get ahold of them when needed. They also made this process difficult to understand.
Excellent customer service and loan officer
Great experience! Great customer service!
good communication
WORKED WELL
Timely, accurate, and straightforward. Thanks.
George Reid has a 4.6 star rating with 208 reviews.
George Reid is closed now. It will open at 9:00 a.m.