George Wall Ford Lincoln
700 Shrewsbury Avenue, Red Bank, NJ 07701 United States
Open now:9:00 am - 8:00 pm
About
WELCOME TO GEORGE WALL FORD LINCOLN There are a number of reasons why so many drivers flock to the George Wall Ford Lincoln showroom, so we’re going to do our best to outline them all for you. First and foremost, we’re renowned in the greater Red Bank, Eatontown, Middletown NJ, Holmdel and Freehold areas for our superb selection of new Ford models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways. For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance an
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Sean on Cars.com
a year ago
01/12/2022, 03:16 AM
Great Service Department
My ford/Lincoln SUV’s have been maintained through George Walls service department almost 20 years now. It’s just great to rely on a team that gets to know their customer and diligently work to ensure that they are taken care of. From Augie, Justin and Steve, they are all top quality people.
CDaccurso on Cars.com
a year ago
12/02/2021, 05:07 AM
Above and Beyond
I want to share a recent experience. About a year ago I bought a Corsair and I love it. From day 1, I have been having electrical issues with it, all computer related. We believe there may be a short in the main electrical harness. Every issue I have had has been completely different, yet related. It started with the modem and connectivity to the Lincoln Way app and eventually every module was replaced. Jeremy wall was unfortunate enough to be filling in for Steve in Service when this began. The car was a Ghost. Sometimes you couldn't recreate the events so I started to Video them as they occurred. He believed me and would listen to my problems. He would even come get my car at 8Pm and sit in the driveway for an hour with me trying to recreate the events. He would use my car for a week at a time to try and make the problems occur and when they would show themselves, he’d put it on a computer and there would be no codes. After about 6 months Jeremy offered to get me into a different car. I didn't take him serious and I really loved the car.
Fast forward 6 months, I gave up. I reached my limit. The only resolve when these problems occurred was to do a system reboot. This wipes out all of my memory presets. So after a year I called Jeremy and said I think it is time to talk. He asked me what took me so long and explained the process to me. He also stated that I have to initiate this.
I contact the concierge Service at Lincoln Way to initiate the claim. She explained the process again and told me I would have an answer within a week, and I did. TIRE SKREECH! This is when everything SLOOOOOOOOOWED down, My Case worker was Horrible.
A couple of weeks later Jeremy advised me that they have 2 cars coming in, one a little bit less than mine and one a little higher. He told me they were a few weeks out, but there were none with my exact build. The next round is a month and a half out or if we custom build its 2-3 months out.
One month in I get emails from her and a call telling me she is ready to make an offer to me. Fast forward 3 weeks, CRICKETS. I reached out again, Crickets. I call again and kind of catch her off guard. Now she is blaming Jonathan that he never sent her paperwork that she needs. Jeremy assured me that he sent the info on 11/10. They even reached out asking her to call and stay on the line as they resend to assure she receives it.
Later that day, my blood was boiling that another day has passed and no answer. I called Lincoln RAV and asked for a supervisor. I explained everything and then some to the person I spoke with. She pulled my file and told me to contact Jeremy and ask him and Jonathan to resend to her, and she said I will have an answer by tomorrow for you. Then I spoke to a supervisor and asked to file a complaint. This one person has ruined my taste for the company. Before we hung up, I asked her if they can do anything about the price difference in the vehicles.
By yesterday morning, Jeremy reached out that an offer was on the way. Minutes later the email came in, Lincoln approved the new car at 0.00 cost out of pocket. They assured me that I would be in my new car by Wednesday.
In the mean time, the car came in last week and is being prepped. Zero inconvenience to me. Jeremy and Jonathan were both outstanding throughout the entire ordeal. Basically at my beckon call. Made you feel like you mattered and this is not just my problem. It was theirs too. That is costumer service, That is loyalty and that is my dealership.
Gino Donofrio on Cars.com
a year ago
11/29/2021, 04:31 AM
Smooth and easy
Smooth easy transaction,great price,great service, very polite
Sales person was very knowledgeable of my wants and needs and was able to locate a car for me
Mark on Cars.com
a year ago
11/15/2021, 08:30 AM
Great awesome
My experience was awesome had great salesman name of mike laley the greatest salesman !!! And sales manager Brett was awesome as well just great experience!!!!!
Nick on Cars.com
a year ago
11/10/2021, 06:54 AM
Very pleased
Very courteous, excellent service. All questions were answered, enough time was given for us to make arrangements to pick up our car. We will be back again!
John H. on Cars.com
a year ago
10/11/2021, 05:58 AM
Great Dealership
They are truly professionals. They take care of your car in an expedited manner for routine maintenance. The service advisors are talkative and helpful in providing information and answering questions.
John Kelly, father of owner Janet O’Neill on Cars.com
a year ago
10/11/2021, 03:41 AM
Just great
Excellent service in every way possible. The service people are very friendly and very helpful in every way possible I would recommend george walk to all people
Michael on Cars.com
2 years ago
09/10/2021, 13:10 PM
Great dealership with outstanding salespeople.
Great service. Came to complimentary pick on time with loaner car and returned same day. Wonderful experience. Been doing business for many years and hardly disappointed
Trish Dennrhy on Cars.com
2 years ago
09/03/2021, 11:09 AM
Service department is pretty great with cust servi
Steve is fantastic and the receptionist is great. I needed a ride home and the guy who drive me home was really nice and very upbeat.