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Glenwood Springs Inn
- Hospitality
- Glenwood Springs, CO
Location details
141 W 6th St, Glenwood Springs, CO, 81601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The check in person was not very helpful. They put me in a sub standard room, different from the other rooms that I usually stay in when I stay here. The bathroom fan was loud. The property was noisy. Many of the TV channels didn't work.
Hard to get soap and shampoo from dispenser
Yes.
Very abrupt and gave us noisiest room with no options
Business response:
Thank you for your review, Herminda. We’re sorry to see that your stay did not meet expectations. Your feedback is important to us, and we are actively working to improve the guest experience. We appreciate you taking the time to share your rating and hope we may have the opportunity to provide a better stay in the future.
Breakfast menu was not that great and the lady in charge of it was rude
Terrible. The room was dirty. The door was unfinished. The room was filled with mottos that were getting in through the unfinished door. The cover had a booger on it. We left and didn’t spend the night
Business response:
We’re very sorry to hear about your experience, as this is certainly not the standard we strive to provide. Cleanliness and guest comfort are extremely important to us, and what you described is not typical of our rooms or service. We were not made aware of any of these concerns during your stay. Had we been notified, our team would have immediately addressed the situation or offered you a different room to ensure your comfort. Regarding the insects, in our area it is not uncommon for small flies to enter if doors are left o... read more
Horrific stay. Place has bed bugs and the staff were rude when bites were reported and my husband actually had a bed bug on him. Avoid at all costs! They also refused to give us our phone back when it was left there. They later made us pay to ship it. Worst experience I've ever had at a hotel or with customer service.
Business response:
We’re sorry to hear that your experience felt stressful, as that is never our goal. Guest comfort and safety are very important to us. After your report, we immediately arranged for a licensed pest control professional to thoroughly inspect the room and surrounding areas. The inspection found no evidence of bed bugs or any infestation, and this information, along with the written report, was shared with you. We also continue to maintain routine preventative services as part of our standards. Regarding your personal item, it ... read more
Amenities are lacking. Rooms were freezing when we checked in. There were hairs on our beds sheets, not sure how often they wash out the sheets. And for the price of $200 a night. I have stayed in luxury hotels for that price.
Business response:
Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the room temperature and cleanliness. This is not the experience we aim to provide, and your comments have been shared with our team so we can address these concerns. We appreciate your input
Frequently asked questions about Glenwood Springs Inn
How is Glenwood Springs Inn rated?
Glenwood Springs Inn has a 4.2 star rating with 4,923 reviews.
When is Glenwood Springs Inn open?
Glenwood Springs Inn is open now. It will close at 11:00 p.m.