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Glo Tanning
- Tanning
- Norman, OK
About this business
Location details
1305 36th Ave NW, Norman, OK, 73072, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I came in for my free service this weekend and I was forced into buying a $77 bronzer instead of getting the samples like everyone else and I already have a bottle of the bronzer. The girl was not taking no for an answer and I'm pissed off. I also have waited over 45 mins to get into one of the sun beds and everyone that has come in after me has gone before me. I don't think I will ever come back they clearly don't care about getting daily business just forcing college girls to buy overpriced lotions when they're coming in f... read more
Business response:
We appreciate you taking the time to share your feedback, Moorea. And we are genuinely sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. We understand your frustration and would like to reach out to you regarding this concern. We always ensure to have a smooth and enjoyable process at the salon. If you could kindly provide me with your contact information, we would be grateful for the opportunity to make things right and address any specific issu... read more
I have been going to this salon for over a year with no problems, the last 2 times I have been there has been unsatisfactory! The first time, I was told it would be 5 minutes, after 15 minutes went by, I went to the front desk and they had forgotten I was there! Today I went in and was told it would be about 10 minutes and what bed I needed to be in, but they were all full. There were other beds available. The KBL I used last time, so I needed to be in the Prestige. I get it, they are trying to, I'm sure, what they are ... read more
DO NOT GO HERE. I canceled my 3 month membership in plenty of time - they confirmed this yet they continue to charge me - going on over 3 weeks trying to get my money back!
Business response:
I'm so sorry to hear about your unsatisfactory experience. We truly value your feedback because it helps us improve. I'd like to have the opportunity to learn the details of what happened and ensure this never happens again in the future. Can you kindly contact me through this email hello@glotanning.com with your callback number at your most convenient time? Thank you!
Don't get this membership if you want to use it to spray tan. I have been three times in two weeks and each time the machine stops halfway through. I have gotten a singular successful spray tan this month with my $80/month membership. I don't understand why this company offers spray tanning if their machines do not work. I have had a tanning membership for 10 years at different spray tan companies (that were cheaper!) and have NEVER had this problem. If you can't maintain your machines, you should not offer it. This is absol... read more
Business response:
Hi Nicole, thank you so much for your feedback. I am so sorry that we didn't provide a 5-star experience for you. I wanted to reach out and left a message for you. I would love to speak with you to resolve this concern and get any additional feedback that you have! Please give me a call at (405)708-6320 at your earliest convenience. Thank you!
You cannot get services without a photo ID - period. Even if you pay in cash. It looked like a great place. I was disappointed that I was unable to use their facility due to not having my ID.
Business response:
Hi Kaye, thank you so much for your feedback. I am so sorry for any inconvenience this may have caused! Our ID policy is in place to ensure the safety and privacy of all of our clients. I would love to speak with you on this and get any additional feedback and questions that you have. Please call me at (405)708-6320 at your earliest convenience. Thank you again!
The beds are good but walking into the South OKC location is like walking onto a used car lot. The same girl pressure sells you on overpriced products. When I signed up I was told I could cancel any month before the 20th but today was told I had to wait three months. I would rather drive further, pay less, and a relaxing tanning experience.
Business response:
Hello! Our cancel date is the 20th, once the minimum commitment is met. We will address the sales issue with the staff. Thank you.
This place needs to understand busy days and times. I have been waiting for 15 minutes and already came once today. One person cannot take care of a busy Saturday.
The owner of the place is an douche bag & all they care about is pushing their staff too sell product 24/7. Their skin wellness & cocoon are disgusting & do not get cleaned very well. Rivera or @ the beach is a way better place to go relax & tan, oh & their red light therapy is a joke & all the products they try to push along w/it.
Business response:
Hi Lauren. We do care, I promise! Please reach out to guest services so we can hear you out. We want to fix it if we can and learn from your situation so maybe we can improve going forward. We value all our customers. We know you and other glo customers are the reason we able to employ almost 100 people. 405.708.6320 or hello@glotanning.com
Be careful when signing up. They're horrible about explaining their membership options, I signed a contract but was not given a copy or an email with the contract info. I was charged for an additional month because I didn't know I had to cancel by the 20th of the month. I asked them to please reverse the charges because of this, and they refuse! NO customer service, I'm not the only one to have experienced this, it's happened to a few others too. BE AWARE!
Business response:
Hi Lisa! We do apologize that the agreement was not emailed to you. When it is signed, it is suppose to be put in front of you to read before signing. We will address this issue.
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.5 star rating with 243 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open at 9:00 a.m.