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GMP Performance
- Automotive
- Charlotte, NC
About this business
Location details
710 Pressley Rd, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Work is mediocre but customer service could use a lot of help.
Terrible Customer Service. Can't reach anyone, Always put on hold for at least 30 mins, just to be told no one's available. Unreliable tunes & major part fitment issues.
Business response:
Dear Pablo, apologies for the extremely late reply but just seeing this. We checked our system under both your first and last name and don't see that you have ever ordered anything from us. Did you order under a different name? Or can you please give us some details on your issues and we will try and help you resolve them.
My college student ordered a black interior in October 2016 to install over Christmas break for his Audi. We were told that it was a new interior. It was very expensive and my son spent most of his summer earnings on it. He spent all of Christmas break installing it only to find it was not a new interior and not everything needed to install it was included. I contacted Mac at GMP on January 17 asking GMP to make this right as they had taken advantage of a young person and lied to us about the condition of the interior. Mac d... read more
Business response:
Good evening Mrs. Field, my name is Stephen and I am the owner of GMP Performance. You had reached out to Mac via email on January 17th and he forwarded your email with your concern to me. I replied directly to you regarding this matter hence why Mac did not return your email. At that time I resent the eBay listing to you with screen shots showing the listing where it shows the listing as "Used". I have attached a screenshot again for you to review. Here is the link to the listing ( http://www.ebay.com/itm/-/252467899781?ssP... read more
My friend placed 2 oderes from them. On the first part, 4 days after his order was complete, GMP requested an additional $100, saying their website was incorrect. On the 2nd part, after a week, and 3 emails requesting shipping tracking information, he has not heard back. They either have terrible customer service, or are a complete scam.
Business response:
Hi Jane Ensling, we have been in business since 1975 and assure you that we want to take care of the customer. Can you please let us know their name so that we can discuss and resolve the issues with them.
Business response:
Hey Justin Thompson, about the delays with your intake. Hopefully the manufacturer will have them again soon.
Bad customer service by Max@gmpperformance.com, Looking to replace some small parts but guess he's to busy to handle small stuff.. Can't even reply with a simple NO we can not get the parts for you as an answer after 2 email follow up and 1 call (initial call). To: GMP, if your guys handle small task how are customer going to invest in you for big project builds..
Frequently asked questions about GMP Performance
How is GMP Performance rated?
GMP Performance has a 4.8 star rating with 1,082 reviews.
When is GMP Performance open?
GMP Performance is open now. It will close at 6:00 p.m.