Great Lakes Home Remodeling

4.5

Roofing
Toledo, OH

About this business

Contractors Roofing

Location details

1602 W Bancroft St, Toledo, OH, 43606, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 p.m. to 8:00 p.m.
Fri	10:00 a.m. to 4:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

4.5320 reviews

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Brad S

3 years ago

I've dealt with a lot of companies over the years, Great Lakes was probably my best overall experience from beginning to end. My metal roof was started and completed the same day, Completely blown away with how well everything went. I would highly recommend A++

Business response:

Thank you for sharing your customer experience about Great Lakes Home Remodeling. We strive with every customer to offer the best in exterior home improvement products to service and craftsmanship. Your permanent roof solution was an excellent choice in roofing systems and the stone coated metal roof will be one home upgrade you will enjoy beyond a lifetime - guaranteed! We look forward to serving you again in the near future! Take and Thank you again for putting your trust in Team Great Lakes - the Local Pro in Metal Roofin... read more

Dave B

2 months ago

Do not use Great Lakes, do not fall for the appointment for a free estimate. They call and canceled / reschedule appointments 4 different times. We've came home from work early and canceled our plans because they were suppose to be coming. Time to find someone else to install new siding on my house, do not trust Great Lakes! You can't trust a company to get the job done if they can't even show up to give you an estimate.

Business response:

Thank you for bringing this to our attention. After taking a deeper look into our records, we discovered that the appointment was confirmed incorrectly on our part for 1:00 PM when it should have been scheduled for 5:30 PM. Our Factory rep showed up at the home 1:00 pm; this was an error on the part of our confirmation department, and we sincerely apologize for the inconvenience it caused you. Our goal is always to provide a reliable, professional experience, and in this case we did not meet that standard. Your time is valua... read more

Michael G

8 months ago

Buyer be very aware! I signed with Great Lakes roofing on 4/22. I told my sales rep I still wanted to get more quotes and he assured me I had up until the day of the install to cancel and not to worry. I signed a contract with them for $******. A couple days later, my other two quotes came in for $****** and $****** for comparable work and product. These companies had much better reviews. When I called to cancel my contract, I was told me I was past the rescission right to cancel. Now they tell me I am obligated to pay a 15%... read more

Stacy M

a year ago

1st appointment I was forced to reschedule because my husband wouldnt be there or they would forego my business.2nd appointment that I was forced to make, salesperson didnt show up. I CALLED, not them and their solution was to send their manager because he could give me better deals than anyone else could. I waited over 2 weeks without receiving an estimate and no response to several text messages. I CALLED THEM back and was informed that the 3rd guy/manager no longer worked there. Of course I proposed the question, why woul... read more

Business response:

*** ******* we take all customer reviews very seriously and want to address all of your concerns. Let us first reassure we NEVER force any potential customer to reschedule, let alone make an appointment with our Product Specialists. We are a customer-friendly home remodeler encouraging mutually beneficial outcomes of home improvement success. With that being said, we do encourage when setting a consultation up with our Project Specialist to have all homeowners and/or decision makers to be in attendance during the consultatio... read more